• You will hear five short recordings.• For each recording, decide what opinion

Man: I thought management showed a complete misunderstanding of the issue. We don’t need a whole new set of managers - that would just increase the salary bill and double the administration. What’s needed is new blood coming into the company - people who can start off at ground level, working their way up in the company and learning as they go along, as it were. Otherwise we’ll really be in danger of cutting ourselves off from our roots.

Woman: I think it’s very worrying that we have spent such an amount on research, and we come up with a world-class product, and then things start going wrong. We’ve had quite a few customer complaints already about things like the quality of the maintenance we offer. And management is doing nothing about it. They point to all the other improvements and neglect what I regard as the most important part of our work.