You will hear five short recordings. For each recording, decide what the

You will hear five short recordings.
For each recording, decide what the speaker is talking about.
Write one letter(A-H)next to the number of the recording.
Do not use any letter more than once.
After you have listened once, replay the recordings.
You have 15 seconds to read the list A-H.
[pause]
Now listen, and decide what the speaker is talking about.
[pause]
Thirteen
Man:Well, sometimes, it is so hard for me that I just call the person who offered me the job, and sometimes, I give them a letter of email. I usually first thank the company for the offer and talk about the positive things that attracted me to the job and the company. I believe if I burn bridges with this company, I may ruin my chances at other companies. So I always try to act politely and have the best behaviour.
[pause]
Fourteen
Woman: I just talk to the existing customers to find out information about their perceptions, needs, wants or constraints. When looking for information about how my company measures up to competitors, customers can be a valuable resource. And I usually send out surveys, or just call customers directly, or interview members of the target audience to find out why they have chosen competing products or services.
[pause]
Fifteen
Man: I think it is of great importance to listen to what the customer has to say and ask for as many details as possible. I try to find out whether the problem has to do with service or problems with the product we offered. And I usually reassure the client that I will do everything in my power to solve the situation and then try to find a solution while the customer is still on the line rather than promising to call back.
[pause]
Sixteen
Woman: Well, I usually offer the customer who comes back for a small discount on the next purchase, or a product upgrade. And moreover, I always try my best to remember them, since people need to feel special. Everyone likes to think they are memorable and even just saying hello to them can make their day. You know, happy customers are repeat customers, and they will remain loyal to my company.
[pause]
Seventeen
Man: I firstly collect information about my company, and try to include all the details, like history of my company, product or service, customers, market, competition and potential risk, etc. And I also discuss general trends in the industry. You know, it is my road map to the future: I have to take everything involved into consideration.
[pause]
Now listen to the recordings again.
[pause]