首页
登录
职称英语
You will hear a conversation between a manager and an employee management consul
You will hear a conversation between a manager and an employee management consul
游客
2025-05-15
13
管理
问题
You will hear a conversation between a manager and an employee management consultant.
For each question (23-30), mark one letter (A, B, or C) for the correct answer.
After you have listened once, replay the recording. [br] Which is correct about the employee’s behaviour?
Woman: Hello, Tim. Something wrong? What can I do for you?
Man: Well. I do have a problem. I have an employee whose responsibilities include both reception and office administration work, and also data entry of our sales leads.
Woman: And?
Man: In recent months her attitude has become problematic, so much so that other employees are afraid to approach her about tasks and duties. At times she seems almost unwilling to do even the most obvious tasks that an office admin should perform like express packages and such. l have difficulty addressing this problem because it happens randomly—sometimes she has a great attitude and is very eager to complete tasks, other times she seems annoyed or frustrated that we even dare not ask her to do something. The word "moody" comes to mind. I know she thinks this job is " beneath her" and that she is looking for something more. But how can I give her more when she has demonstrated such poor behaviour?
Woman: I see. I believe your admin’s " moodiness" is passive aggressive behaviour.
Man: What does that mean?
Woman: That is, she is unhappy with something in her life and expressing that unhappiness in her work behaviour. Unhappiness with what? I cannot venture to guess. Only she knows the answer. Consequently, the best way to deal with these situations is to confront the behaviour.
Man: Then, what am I supposed to do?
Woman: I suggest you meet with her privately to give her your observations. Then, ask her what she thinks is the reason for her unprofessional behaviour. If she is honest, she will take this opportunity to tell you what the real issue is and give you the opportunity to help her solve the problem. If she is hiding something, I mean dishonest, she will make an excuse that makes no logical sense to you.
Man: What if the latter happens?
Woman: You need to explain to her that her moodiness is unacceptable behaviour for a professional and that she must change it immediately and respond positively to her co-workers from this time forward. Advise her that you are documenting this conversation in an email to her and to Human Resources. And, that you will indicate in this email a date for a follow-up meeting with her in 2 weeks to give her your feedback on whether she is performing professionally as per your directive.
Man: So what should I do when this date arrives?
Woman: You must be prepared for either positive news, and a pat on the back for her improvement, or bad news that her position is terminated. If the news is good, then you might discuss with her what she is looking for in her next career move so that she knows you are thinking about her future.
Don’t make any commitments at this time. You want to see whether the new improved admin continues her positive performance for several months before you discuss a new role for her. If you must terminate her, be sure you have a succession plan to replace her and be sure that HR and Security are aware that she is leaving the company this day. Tim, I hope this response helps you resolve this challenge.
Man: I think it will. Thank you very much.
选项
A、It is characterised by eagerness.
B、It is characterised by annoyance and frustration.
C、It is characterised by arbitrary haphazardly.
答案
C
解析
转载请注明原文地址:https://tihaiku.com/zcyy/4077100.html
相关试题推荐
Youwillhearaconversationbetweenamanagerandanemployeemanagementconsul
Youwillhearaconversationbetweenamanagerandanemployeemanagementconsul
Youwillhearaconversationbetweenamanagerandanemployeemanagementconsul
Youwillhearaconversationbetweenamanagerandanemployeemanagementconsul
Youwillhearalectureonbusinessmanagement.Foreachquestion(23-30),mark
Youwillhearalectureonbusinessmanagement.Foreachquestion(23-30),mark
Youwillhearaconversationonpublicrelations.Foreachquestion(23-30),mar
Youwillhearaconversationonpublicrelations.Foreachquestion(23-30),mar
Youwillhearaconversationonpublicrelations.Foreachquestion(23-30),mar
Youwillhearaconversationonpublicrelations.Foreachquestion(23-30),mar
随机试题
Itwouldbeinterestingtodiscoverhowmanyyoungpeoplegotouniversityw
Therearetwofactorswhichdetermineanindividual’sintelligence.Thefirs
对主管人员工作成效的衡量,应该做到()。A.对其工作和个人素质同时进行考评
初生婴儿的胎粪特点是()A.卵黄色,稠而不成形 B.大便稀薄,色黄秽臭
聚酰胺的吸附原理是A.相似者易于吸附B.相似者难于吸附C.氢键吸附D.离子交换吸
如图,利用小角法测定观测点P与基准线AB间的水平位移Δ,已知P点距A点的距离S为
下面关于卡马西平的特点,不正确的是A:对失神性发作首选 B:作用机制与抑制Na
从所给的四个选项中,选择最合适的一个填入问号处,使之呈现一定的规律性:
各种运输方式内外部的各个方面的构成和联系,就是( )。 A.运输系统
下列不属于车辆购置税的纳税人是()A.在我国境内购置应税车辆自用的行政事业单位
最新回复
(
0
)