首页
登录
职称英语
•Read the memo below from the senior Regional Manager (Europe), Milo Mosby.•Com
•Read the memo below from the senior Regional Manager (Europe), Milo Mosby.•Com
游客
2025-05-12
24
管理
问题
•Read the memo below from the senior Regional Manager (Europe), Milo Mosby.
•Complete the record card.
•Write a word, phrase or number in spaces 41-45 on your Answer Sheet.
B & Z
From the desk of Mile Mosby
The final thing is a complaint I got when I was in the Zurich branch on 3rd of this month. I know it was important because the woman actually complained to me directly on the day it happened. I was in the office and she found out somehow where I was and insisted on speaking to me personally. Apparently she’d come into the Feldstrasse office to talk to Bertha Nelson--she was our Marketing Consultant there—but was treated very impolitely. So the woman, Tina Williams, found me, told me whet had happened and asked me to deal with it. Nelson had insulted her and virtually told her to take her business elsewhere.
I dealt with it because I was on the spot. I told Nelson to come and see me at 2:30 in the manager’s office. I was still waiting at 3:00. She eventually turned up and offered no apology. She seemed quite proud of being impolite to the customer and me and then fell over. I could smell alcohol and she happily told me that she’d two bottles of wine at lunch time So, the fact that she was drunk during working hours was the final straw. I had no alternative but to sack her then and there. I asked the local manager to send our apologies to Ms Williams and to send her a 500 SFr gift token. I hope that is the end of the matter and it should convince them not to employ any more ex-geography teachers in Zurich.
Mile Mosby
Complaint Record
Date complaint received: (41)______
Complaint addressed to whom William Ingham person complaint about: (42)______
Branch: (43)______
Position: (44)______
Date of action complained about: (45)______
Place of action complained of: Feldstrasse office [br]
选项
答案
Bertha Nelson
解析
转载请注明原文地址:https://tihaiku.com/zcyy/4072846.html
相关试题推荐
CongratulationstoPeterBrooksonhispromotiontoBrandManager.PeterBrooksw
[img]2010q3/ebecfrm_ebfrread_0664_108[/img]A、tellthemanagerinadvance.B、sign
MEMOTo:FactorystaffFrom:FactoryManagerDat
AllthemanagersarerequestedtoattendanimportantmeetingattheBoardMeeti
MEMOTo:FactorystaffFrom:FactoryManagerDat
•ReadthememobelowfromtheseniorRegionalManager(Europe),MiloMosby.•Com
•ReadthememobelowfromtheseniorRegionalManager(Europe),MiloMosby.•Com
•ReadthememobelowfromtheseniorRegionalManager(Europe),MiloMosby.•Com
To...AllNewStaffCc...ManagerSubject:ChristmasPartyAllthestaffcoulda
Callingcurrentmanagersandmanagementtrainees!JointheCorlissInstitutefo
随机试题
Earthquakesoftenhappennearvolcanoes,butthisisnotalwaystrue.Thece
A3DprintercannotmakeanyobjectondemandliketheStarTrekreplicatorsof
【B1】[br]【B6】A、somewhereB、elsewhereC、anywhereD、nowhereB整个句子是一个比较结构,比较的是在家看电
A.加入浓HAc,由于增加反应物浓度,平衡向右移动,结果HAc解离度增大 B.
集料最大粒径通常比集料公称最大粒径大一个粒级。()
下列情形中,交通事故责任强制保险不需要承担保险赔偿责任的是( )。[2014年
企业为创立者所有,企业主本人行使监督、管理和控制的权力,企业缺乏长远规划。具有上
医生对新陈提出要求药名是A.香白芷 B.九孔石决明 C.生地黄 D.绵茵陈
预计某股票年末每股税后利润为1元,若此时市场的平均市盈率为40倍,则该股票的发行
利用水泥、沥青等胶结材料,将松散的废物胶结包裹起来,减少有害物质从废物中向外迁移
最新回复
(
0
)