首页
登录
职称英语
In recent years, Israeli consumers have grown more demanding as they’ve beco
In recent years, Israeli consumers have grown more demanding as they’ve beco
游客
2025-05-04
28
管理
问题
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone, one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to "Have a nice day" has caught on all over Israel. "Nobody wakes up in the morning and says, ’ Let’s be nicer’ "says Itsik Cohen, director of a consulting firm. "Nothing happens without competition."
Privatization, or the threat of it, is a motivation as well. Monopolies (垄断者) that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls "the revengeful (报复的) consumer". When the government opened up competition with Bezaq, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, " People wanted revenge for ali the years of bad service." The electric company, whose monopoly may be short-lived, has suddenly stopped requiring users to wait haft a day for a repairman. Now, appointments are scheduled to the half-hour. The graceless EIAI Airlines, which is already at auction (拍卖), has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan, "You can feel the change in the air. "For the first time, praise outnumbers complaints on customer survey sheets. [br] It may be inferred from the passage that ______ .
选项
A、customer service in Israel is now improving
B、wealthy Israeli customers are hard to please
C、the tourist industry has brought chain stores to Israel
D、Israeli customers prefer foreign products to domestic ones
答案
A
解析
由短文主题及第一段要点,尤其是第一段第3句,不难推知答案为A。
转载请注明原文地址:https://tihaiku.com/zcyy/4062234.html
相关试题推荐
Becauseofrecentpoliticalandeconomicupheavalsinthesecountries,itseems
Althoughthecityacquiredmodernizationsof(amorerecent)kindduringthetwe
Shehadrecentlyleftajobandhadhelpedherselftocopiesofthecompany’scl
Ihopemyteacherwilltakemyrecentillnessinto______whenjudgingmyexamin
Thegovernmentrecentlypresentedanambitiousplantotackletheviolenceand_
Researchershavediscoveredinrecentyearsthatthereisasystemtotheaction
InrecentspeechesatRepublicanfundraisers,PresidentBushhastakentocr
InrecentspeechesatRepublicanfundraisers,PresidentBushhastakentocr
InrecentspeechesatRepublicanfundraisers,PresidentBushhastakentocr
Time,asweknowit,isaveryrecentinvention.Themoderntime-senseisha
随机试题
Oversixtyyearsago,Dr.HansSelyerecognizedthemind-bodyconnectioninvo
______arethatnewmachinewillarrivetomorrow.A、OpportunitiesB、OccasionsC、C
A------marketpriceJ------identitycardB------check-intimeK------roomservi
[audioFiles]2017m2s/audio_eyshj_079_201702[/audioFiles]A、Peaceful.B、Considerat
急性脑内血肿的CT扫描检查所见,下列选项正确的是A.硬脑膜下高或低密度影,累及多
已婚女性,停经56天,恶心、呕吐、不能进食8天,查体心率130次/分,血压80/
在核商旅游活动日程时,如果地陪发现地接社发给他的接待计划与旅游团领队或全程导游员
一般情况下,居民消费倾向总是()。A.小于1 B.小于0 C.大于1 D.
从事生产经营的纳税人应自其领取工商执照之日起()内向所在地税务机关申报办理税
工期延误按索赔结果分为( )延误。A.可原谅可补偿 B.可原谅不可补偿 C.
最新回复
(
0
)