首页
登录
职称英语
In recent years, Israeli consumers have grown more demanding as they’ve beco
In recent years, Israeli consumers have grown more demanding as they’ve beco
游客
2025-04-26
32
管理
问题
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone, one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to "Have a nice day" has caught on all over Israel. "Nobody wakes up in the morning and says, ’ Let’s be nicer’ " says Itsik Cohen, director of a consulting firm. "Nothing happens without competition. "
Privatization, or the threat of it, is a motivation as well. Monopolies (垄断者) that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls "the revengeful (报复的) consumer". When the government opened up competition with Bezaq, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, "People wanted revenge for ali the years of bad service. " The electric company, whose monopoly may be short-lived, has suddenly stopped requiring users to wait haft a day for a repairman. Now, appointments are scheduled to the half-hour. The graceless EIAI Airlines, which is already at auction (拍卖) , has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan, "You can feel the change in the air. "For the first time, praise outnumbers complaints on customer survey sheets. [br] In the author’s view, higher service standards are impossible in Israel________.
选项
A、if customer complaints go unnoticed by the management
B、unless foreign companies are introduced in greater numbers
C、if there’s no competition among companies
D、without strict routine training of employees
答案
C
解析
由短文主题及第一段最后一句及第二段内容,可推知高水准的服务水平需要“竞争”。
转载请注明原文地址:https://tihaiku.com/zcyy/4054427.html
相关试题推荐
Inrecentyears,Israeliconsumershavegrownmoredemandingasthey’vebeco
Inrecentyears,Israeliconsumershavegrownmoredemandingasthey’vebeco
Inrecentyears,Israeliconsumershavegrownmoredemandingasthey’vebeco
In1998consumerscouldpurchasevirtuallyanythingovertheInternetBooks,
In1998consumerscouldpurchasevirtuallyanythingovertheInternetBooks,
In1998consumerscouldpurchasevirtuallyanythingovertheInternetBooks,
TheALSPACreportisthethirdinrecentyearstofindfeworno_____effectsfro
InarecentbookentitledThePsychicLifeofInsects,ProfessorBouviersay
InarecentbookentitledThePsychicLifeofInsects,ProfessorBouviersay
InarecentbookentitledThePsychicLifeofInsects,ProfessorBouviersay
随机试题
Opportunitycostis______.A、acostthatcannotbeavoided,regardlessofwhatis
WhydosomanyAmericansdistrustwhattheyreadintheirnewspapers?TheA
20×7年1月1日,甲公司从二级市场购入乙公司分期付息、到期还本的债券12万张,
关于企业所得税的相关规定,下列说法正确的有()。A.县级以上人民政府将国有资产
下列属于流动性资产比率的计算公式的是()。A.流动性资产/总收入 B.
副作用发生在A.大剂量、长期应用 B.低于治疗量、多数病人 C.治疗量、多数
对诊断血胸最有价值的是A.胸痛、呼吸短促 B.血压下降、脉搏细弱 C.气管移
2020年,北京客运总量的同比减少量约占全国中心城市客运总量同比减少量的
下列关于工程建设项目评标委员会的说法中,错误的是()。A.评标应当由招标人负责
在Ⅰ型超敏反应中具有重要负反馈调节作用的细胞是A.嗜中性粒细胞 B.嗜碱性粒细
最新回复
(
0
)