2. 职称英语
  3. In an attempt to improve the overall performance of clerical workers, many c

In an attempt to improve the overall performance of clerical workers, many c

游客2025-04-06  52
问题     In an attempt to improve the overall performance of clerical workers, many companies have introduced computerized performance monitoring and control systems(CPMCS)that record and report a worker’s computer-driven activities. However, at least one study has shown that such monitoring may not be having the desired effect. In the study, researchers asked monitored clerical workers and their supervisors how assessments of productivity affected supervisors’ ratings of workers’ performance. In contrast to unmonitored workers doing the same work, who without exception identified the most important element in their jobs as customer service, the monitored workers and their supervisors all responded that productivity was the critical factor in assigning ratings. This finding suggested that there should have been a strong correlation between a monitored worker’s productivity and the overall rating the worker received. However, measures of the relationship between overall rating and individual elements of performance clearly supported the conclusion that supervisors gave considerable weight to criteria such as attendance accuracy, and indications of customer satisfaction.
    It is possible that productivity may be a "hygiene factor"; that is, if it is too low, it will hurt the overall rating. But the evidence suggests that beyond the point at which productivity becomes "good enough, " higher productivity per se is unlikely to improve a rating. [br] According to the passage, before the final results of the study were known, which of the following seemed likely?
选项 A、That workers with the highest productivity would also be the most accurate.
B、That workers who initially achieved high productivity ratings would continue to do so consistently.
C、That the highest performance ratings would be achieved by workers with the highest productivity.
D、That the most productive workers would be those whose supervisors claimed to value productivity.
答案 C
解析 根据短文，在了解最终的研究结果之前，以下哪种陈述似乎是可能的?生产率最高的工人会获得级别最高的业绩评价。根据第一段第五句，被监管工人的生产率和他获得的总体评价之间本应该有一种很强的关联性。
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