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The shopper may wake a complaint because ______. [br] If you write a letter to c
The shopper may wake a complaint because ______. [br] If you write a letter to c
游客
2025-03-17
4
管理
问题
The shopper may wake a complaint because ______. [br] If you write a letter to complain, ______.
选项
A、ask what receipt numbers you should give
B、say how you feel about the matter
C、it is necessary to send receipt
D、it is important to keep a record of what you say
答案
D
解析
第三段讲写信投诉问题。作者强调“stick to the facts and keep copy of what you write”,并“you should give any receipt numbers,but you should not need to give receipts or other papers to prove you bought the article”,故答案选D而不选C。
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