Customer: Excuse me, we ordered a coke without ice instead of this iced coke. Wa

游客2025-03-01 39

问题 Customer: Excuse me, we ordered a coke without ice instead of this iced coke. Waiter: I’ m sorry. ______

选项 A、Yes, the coke is cold.
B、It’ s terrible.
C、I’ll change it right away.
D、You talk with the manager.

答案 C

解析本题考查点单出错时的场景。由对话可知，客人点的是不加冰的可乐而服务员给的是加冰的。因此，服务员应立刻道歉，并迅速为客人调换，所以选项C(抱歉，我立刻给您调换)符合语境。选项A(是，可乐是冰的)和选项D(你去和经理说吧)显得不礼貌。选项B(这很糟糕)不符合对话场景，故本题选C。

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