Complete the form below.Write ONE WORD AND/OR A NUMBER for each answer.

You will hear a number of different recordings and you will have to answer questions on what you hear. There will be time for you to read the instructions and questions and you will have a chance to check your work. All the recordings will be played once only. The test is in four sections. At the end of the test you will be given ten minutes to transfer your answers to an answer sheet. Now turn to section 1.
Section 1. You will hear a woman who works in a furniture store taking a telephone order from a man. First you have some time to look at questions 1 to 5.
[Pause the recording for 30 seconds.]
You will see that there is an example that has been done for you. On this occasion only, the conversation relating to this will be played first.
Sally: Good afternoon. Megequip. This is Sally speaking. How may I help you?
Oskar: Oh hello. Um, I’d like to order some items from your catalogue.
Sally: Yes. Are you an existing customer?
Oskar Er, no. I’ve only just moved here from South Africa. But I picked up your winter catalogue in the city centre yesterday.
Sally: Fine. The winter catalogue is our current one. As you’re a new customer, I need to take a few details from you.
The customer is using the winter catalogue, so ’winter’ has been written in the space. Now we shall begin. You should answer the questions as you listen because you will not hear the recording a second time. Listen carefully and answer questions 1 to 5.
[repeat]
Oskar: Sure.
Sally: Your name is?
Oskar: Oskar Greening. That’s(1)Oskar with a ’K’.
Sally: O-S-K-A-R?
Oskar: Yes.
Sally: Greening. And your address?
Oskar: Um, York Terrace.
Sally: Here in the city?
Oskar: Yes.
Sally: What number?
Oskar: It’s a flat.(2)Number 52C.
Sally: C. Got that. And would that be the same address for delivery?
Oskar: Um, no, actually, I’m out all day. But my neighbour can take delivery at number 5 York(3)Avenue. It’s just round the corner.
Sally: OK, fine, number 5, I’ve got that. And will you be paying by debit card or credit card?
Oskar: Well, er, I don’t have any cards yet. I’ll have some shortly, but I want these things this week if possible.(4)Could I come to the store and pay cash in advance?
Sally: Well, I guess so. I’ll make a note. I’m afraid that payment method doesn’t entitle you to a discount.
Oskar: No, I didn’t expect one for that. But what about my address? It says on the cover of the catalogue -
Sally: Oh yes, you’re right. Of course(5)York Terrace is within the city so you get free delivery and 5% discount on your order.
Oskar: Oh, good.
Before you hear the rest of the conversation, you have some time to look at questions 6 to 10.
[Pause the recording for 30 seconds.]
Now listen and answer questions 6 to 10.
Sally: So what would you like to order? You have our current catalogue, you say?
Oskar: Yes. I need three things for the room where I study - my office, I guess. Um, the most urgent is a desk lamp. Is your catalogue, number 664 in stock?
Sally: 664? That’s, um, not ’Home Office’?(6)It’s in the ’Living’ section of the catalogue?
Oskar: It is. I want a small one that clips onto the edge of the desk.
Sally: Yes, no problem. In which colour?
Oskar: I’d like the greyish-coloured one, please.
Sally: Oh you mean the shade we call ’slate’. Yes, it’s a nice colour.
Oskar: And, um, I wondered, could I get that when I come in to pay rather than waiting for delivery? I really need to be able to read at night and the lights in this flat are useless.
Sally: Yes, I’m sure that’ll be OK.(7)I’ll note down that’s -’customer will collect’. What else did you want?
Oskar: Well, I need a chair which gives good support when I’m using my computer. I saw one in your ’Home Office’ section and I think it would suit me. It’s on page 45, item number, oh, um, 129.
Sally: Um, yes?
Oskar: And it’s fully adjustable, isn’t it?
Sally: Let me see. Height, yes, back, yes, I’m not sure about the arms though.
Oskar: Oh, that could be a problem ... I’m very tall.
Sally: What about 131 on the same page? That has adjustable arms, seat, everything!
Oskar:(8)But can I get that in the same colour. I mean the green-like the one it shows?
Sally: Oh. they all come in the full range of colours.
Oskar: OK. so I’ll go for 131 in green then.
Sally: Mm ... I think you’ll like that. My brother’s very tall and he uses one. We can make sure there’s one on the delivery van to you early next week.
Oskar: Oh good, thanks. And so, lastly, I need a filing cabinet for my documents. A little filing cabinet. With two drawers?
Sally: OK. Two drawers. Do you want the ordinary one or the lockable one? It’s an extra twenty pounds.
Oskar: Sorry, what’s that?
Sally:(9)You can have it with a lock, which is more secure.
Oskar: Oh, yes, please.
Sally: OK ... so that’s number 153.
Oskar: It doesn’t by any chance come in slate, does it?
Sally: Well, it’s similar. But the commercial office furniture doesn’t come in so many shades.
Oskar: So it’s grey?
Sally: That’s right.
Oskar: Fine, that’ll do.
Sally: Now, about delivery. The two items will probably come at different times as we have the chair in stock here so our van will bring it, as I said.(10)The filing cabinet will be coming direct from London, so - today’s the 29th of September, say, not more than four days, that’ll be delivered on or before the 3rd of October. You’ll have them both within four days.
Oskar: That’s fine. I’ll drop in tomorrow morning to pay and get the lamp. Urn, thanks for all your help.
Sally: Thank you for your order. Let me know if we can do anything else for you.
Oskar: Thank you. I will. Bye.
Sally: Bye.