[originaltext]W: Good morning. Mr. Papworth Smith’s Surgery.M: Hullo, this is

W: Good morning. Mr. Papworth Smith’s Surgery.
M: Hullo, this is William Brown speaking.
W: Yes? What can I do for you?
M: I had an appointment with Mr. Papworth Smith at 10:00 this morning. The name is William Brown. And the registration number is 12.
W: Well, I have found your case history, and the registration. You have a broken tooth that needs to be taken care of, right?
M: Yes, but I’m sorry, my car broke down on the way, and the guy in the garage said it wouldn’t be ready until about two in the afternoon. And there’s no way I can find a taxi or a lift. I’m calling from the garage.
W: You mean you couldn’t keep the appointment?
M: I’m afraid not. Can I still see Mr. Smith some other time?
W: Of course, but you need to make another appointment.
M: When? I hope it is today or tomorrow. That broken tooth of mine is really killing me; I can’t eat or sleep properly.
W: I see. Well, what about tomorrow at nine?
M: Oh, that’s fine. Thank you very much.
Question No. 11 Why was the man telephoning?
Question No. 12 What is Mr. Papworth Smith?
Question No. 13 At what time was the man’s appointment that day?
Question No. 14 Which of the following is TRUE about the man?