首页
登录
职称英语
[originaltext]M: Good afternoon, Ms Webber. It’s nice to meet you again. Please
[originaltext]M: Good afternoon, Ms Webber. It’s nice to meet you again. Please
游客
2025-01-11
0
管理
问题
M: Good afternoon, Ms Webber. It’s nice to meet you again. Please take a seat. What can I do for you?
W: Well, Mr Carter. We met last week when we held our two-day conference at the hotel. And you’re the conference manager at the hotel, according to the name card you gave me?
M: Yes, that’s right. Ms Webber. I trust everything went well for you and your colleagues.
W: Well, the conference itself was fine, but I want to meet you now because some of the arrangements made by the hotel weren’t up to the standard we’d expected from your hotel.
M: I’m very sorry to hear that. Could you tell me what the problems were?
W: Yes, certainly. The first two complaints were to do with the rooms. Twenty of us stayed in the hotel, and two people reported that their rooms weren’t ready for our arrival and hadn’t been cleaned properly. The first person found the bed hadn’t been made up and there weren’t any clean towels, so he had to wait while the room was made ready for him. That wasn’t a major problem, but considering other things weren’t done properly either, I felt I ought to tell you that I thought your standards had slipped and that we won’t be recommending any of our colleagues or other companies we work with to come to your hotel in the future.
M: I’m very sorry to hear that, of course. But can you tell me what the other problems were so that we can improve the standard of service?
W: The second person complained that a full ashtray had been left in her room, even though she’ d been led to believe there was a non-smoking policy in the bedrooms, and the cups and saucers were dirty, and had just been left by the previous occupant of the room.
M: I can only apologise. The housekeeper should have checked that all the rooms had been cleaned properly and were ready before a guest was allowed to go into them.
W: The other thing, that was more major, as it affected us all, was the main dinner on the Thursday night.
M: What was the problem there?
W: It was a working evening, so we’d deliberately asked for the meal to be served at 7:30 so that we could continue with our discussions afterwards. We had drinks at 7 o’clock, then went to the restaurant at 7:30, expecting the meal to be served almost immediately. Everything was laid out for us, and it looked ready, but then we waited and waited—other colleagues kept asking the waiters what the problem was—in fact we never got an explanation, let alone an apology. As a result, we didn’t finish eating until 9:30, and we wasted a lot of time just waiting. The most annoying thing was that nobody seemed to be in charge—we should have been warned there was a problem.
M: I’m very sorry to hear all this. I should have been told about it by the kitchen manager, but this is the first time I’ve heard of the problem. I can only apologise on behalf of the hotel.
W: I don’t feel prepared to authorise payment of your bill, which has arrived very punctually. It’s a lot of money and we had expected a much better standard of service at your hotel.
M: Our staff are normally very reliable, and most of our customers enjoy their stay here, and in fact many of them return regularly. I’m afraid you’ve experienced some very bad luck, and I shall make a full investigation into what went wrong. Thank you very much for giving me so much feedback. I shall do my best to ensure it never happens again, to you or anyone else.
W: No, I certainly hope not.
M: As for the invoice you’ve been sent, please disregard it. I’ll have a new one made out, with a deduction of 10% because of the poor service you received here.
W: Well, that would make a difference, thank you, Mr Carter.
M: Thank you very much, Ms Webber, and I can only apologise on behalf of the hotel.
Question No. 1 Why did the woman want to meet Mr Carter, the conference manager?
Question No. 2 What did the woman complaint about first?
Question No. 3 Which of the following is NOT a problem in the woman’s complaint?
Question No. 4 What did the woman say about the main dinner on the Thursday night?
Question No. 5 What did Mr Carter offer to repair the problem?
选项
A、The dinner had started at 7:00.
B、The dinner was served as expected.
C、They didn’t finish it until 9:30.
D、They didn’t have enough food.
答案
C
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3908477.html
相关试题推荐
[originaltext]M:Forpoliticalheavyweightit’sbeenadelicatebalancingact,
[originaltext]ThoughatraditionsupportbaseforDemocratcandidates,Repu
[originaltext]ThoughatraditionsupportbaseforDemocratcandidates,Repu
[originaltext]ThoughatraditionsupportbaseforDemocratcandidates,Repu
[originaltext]W:Basically,thesoapoperaisaboutlifeintheEastEndofLon
[originaltext]W:Basically,thesoapoperaisaboutlifeintheEastEndofLon
[originaltext]PassageOne:Talkingabouttheclothesyouwearduringyouri
[originaltext]1.TheUnitedNationsplaysanequallyimportant,butlargelyuns
[originaltext]1.TheUnitedNationsplaysanequallyimportant,butlargelyuns
[originaltext]1.TheUnitedNationsplaysanequallyimportant,butlargelyuns
随机试题
(1)Formultinationalcorporations,taxplanninghasbecomeanextremelycomp
AdviceforStudents:HowtoTalktoProfessorsI.Introduction
β受体阻滞剂与下列哪些药物合用时应减少用量()A.四环素 B.西米替丁
《普通高中美术课程标准(实验)》中美术课程的内容系列有哪些
急性肝炎时,LDH同工酶谱中以何种增高为主A.LDHB.LDHC.LDHD.LD
患者女,45岁。发热、咳嗽、胸痛、呼吸急促,怀疑急性脓胸。最有确诊意义的是()
见微知著是指见到一点儿苗头,就能知道它的发展趋向或问题的实质,下列最能体现见微知
从()起,香港、澳门已获得当地从业资格的专业人员在内地申请证券从业资格,无需通
依最高人民法院《关于审理信用证纠纷案件若干问题的规定》,出现下列哪些情况时,可通
男,48岁,一年来每于剧烈活动时或饱餐后发作剑突下疼痛,向咽部放射,持续数分钟可
最新回复
(
0
)