首页
登录
职称英语
The venerable Augusta National Golf Club has been playing host to the Master
The venerable Augusta National Golf Club has been playing host to the Master
游客
2024-12-24
18
管理
问题
The venerable Augusta National Golf Club has been playing host to the Masters Tournament since 1934. But this year it is also playing host to another great drama, the relaunching of the most valuable personal brand in the world. Tiger Woods’s penchant for cocktail waitresses and porn actresses ended up costing an astonishing amount of money:two economists at the University of California, Davis, have calculated that his biggest corporate sponsors, such as Nike and Gatorade.saw as much as $ 12 billion wiped off the value of their shares in the wake of the scandal. But Mr. Woods’s warm reception at Augusta suggests that he is well on his way to recovering his star power.
Brand Tiger is thus likely to join a long list of brands that have come back refreshed after a spell in rehab. These include not just the predictable roster of celebrity brands such as Martha Stewart and Kobe Bryant, but also a surprising number of solid corporate citizens such as Johnson & Johnson and Coca-Cola. Brand-threatening scandals are becoming a regular feature of the corporate landscape, thanks to a toxic mixture of globalisation, which scatters corporate activities hither and yon, and the Internet, which allows bad news to spread like wildfire. Oxford Metrica.a consultancy, estimates that executives have an 82% chance of facing a corporate disaster within any five-year period, up from 20% two decades ago. Indeed, just the day after Mr. Woods made his return to golf, the American government fined Toyota over $ 16m for its tardiness in addressing safety concerns.
The key to a successful relaunch lies in making a cool-headed assessment of how much the scandal damages your company. Does it involve life and limb, rather than less consequential matters? Has it spread beyond particular products or particular divisions to afflict the entire corporate brand? If the answer to both questions is yes, then companies are well advised to go into collective overdrive; if it is no, then they can experiment with more nuanced responses, such as lopping off a tainted product or sacrificing a rogue division.
Marsh & McLennan and JetBlue provide good examples of companies that took a no-holds-barred approach to brand rehabilitation. In 2004 Marsh & McLennan was accused of taking kickbacks to recommend insurance providers to its clients, an accusation that went to the very heart of its identity as one of the country’s biggest insurance brokers. The firm was not content with issuing grovelling apologies and paying $ 850m in compensation. It also appointed a new boss, Michael Cherkasky, who was the head of its financial-investigation division, Kroll. Mr. Cherkasky proceeded to de-emphasise the insurance business and boost other divisions, such as Mercer Consulting and Kroll.
In 2007 bad weather presented JetBlue with a nightmare of its own. Thousands of passengers were left stranded and one planeload of unfortunates spent eight hours sitting on the tarmac, with precious little food or drink to sustain them. The company’s founder and boss David Neeleman immediately recognised that this made a mockery of his promise to "bring humanity back to air travel". He threw himself into dealing with the problem, issuing public apologies, telling his employees to contact passengers personally by phone and e-mail, producing a retroactive passengers’ "Bill of Rights" and ponying up around $ 25m in compensation.
The JetBlue case underlines the most important rule of successful crisis management. The boss needs to take charge. This means sidelining corporate cluck-cluckers such as lawyers (who worry that any admission of guilt will lead to lawsuits) or financial officers (who obsess about the bottom line). It also means putting the survival of the company above personal considerations (Mr. Neeleman stepped down three months after the crisis).Many of the most damaging crises, by contrast, have resulted from foot-dragging at the top—as appears to be the case with Toyota today.
Crises can even give brands a long-term boost, provided the rehabilitation is properly handled. Coca-Cola emerged stronger from its disastrous recipe change in 1985. In response to widespread outrage from customers, it reverted to the original formulation within three months.The whole episode reminded consumers of their fierce attachment to Coke, and thus ended up increasing sales. Tiger Woods, too, could well emerge with added lustre from his own debacle. There is nothing Americans like more than a redemption story—particularly when the man being redeemed is supremely good at his job. [br] Which of the following is NOT a measure companies may take in face of a scandal?
选项
A、To cut away a certain product.
B、To compensate for the dead.
C、To pool the wisdom of the employees.
D、To get rid of an inefficient section.
答案
B
解析
细节题。根据试题顺序浏览第三段。末句给出公司解决丑闻的方案,虽然第二句提到“Does itinvolve life and limb,rather than less consequential matters?”,但并未就如果造成死亡如何解决给出具体办法,[B]无依据,故为答案。
转载请注明原文地址:https://tihaiku.com/zcyy/3882252.html
相关试题推荐
MartinLutherKing,Jr.,ablackyoungclergyman,becameanationalleaderofth
WhichofthefollowingisthenationalreligionofAustralia?A、RomanCatholics.
MembersoftheinternationalcommunityurgetheSriLankangovernment______.[or
Scientistshavelongbelievedthatconstructingmemoriesislikeplayingwith
Scientistshavelongbelievedthatconstructingmemoriesislikeplayingwith
ThevenerableAugustaNationalGolfClubhasbeenplayinghosttotheMaster
ThevenerableAugustaNationalGolfClubhasbeenplayinghosttotheMaster
TheIELTSExamIELTS:InternationalEnglishLanguag
TheIELTSExamIELTS:InternationalEnglishLanguag
TheIELTSExamIELTS:InternationalEnglishLanguag
随机试题
Internationalairlineshaverediscoveredthebusinesstravelers,themanor
下列关于道氏理论说法,正确的是()。A.道氏理论对大形势的判断有较大的作用,但对
关于钢筋混凝土预制桩施工时锤击沉桩顺序的说法,正确的有()。 A、基坑不大
120、现场放置时间超过3个月的变压器应(),并装上储油柜和胶囊,严防进
教师围绕某一教育现象,采用问卷、谈话、座谈等多种形式收集资料,并对所获得的资料进
房地产投资方案比选通常是在( )之间进行。A.独立方案 B.互斥方案 C.
财政赤字的弥补方法包括()。A:增加国债的发行B:向银行借款C:增加转移支付
根据我国现行有关交易制度,B股和权证实行当日回转交易,债券实行次交易日起回转交易
根据《税收征收管理法实施细则》的规定,纳税人的账簿、收支凭证粘贴簿、进销货登记簿
建设岸边油库,应当设置( )。A.事故应急设施 B.库场地面冲刷废水的处理设
最新回复
(
0
)