首页
登录
职称英语
[originaltext]M: You know what, I have here an example of a complaint letter. T
[originaltext]M: You know what, I have here an example of a complaint letter. T
游客
2024-11-19
27
管理
问题
M: You know what, I have here an example of a complaint letter. This is on the Sarasota, Florida, public school system’s Web site, and it was written to this clothing company. And this is a letter about some shoes, and it begins " To Whom It May Concern: On September 20, I ordered by phone a pair of brown leather Peace Mules for $36. 99, which includes $4. 99 for shipping and handling. When they were delivered to my home, the package was wet and the leather shoes were ruined. I am returning the shoes. I realize the shipping and handling fee is non-refundable,(6)but I would like the original amount of $32 to be refunded. Thank you for your attention to this matter. Sincerely..." and she signs it here. So what do you think of that?
W: I think that’s a perfect letter of complaint.(7)She states what the problem is. She states what correction she would like the company to make. The tone is neutral: she doesn’t come across as angry or demanding.(8)And getting back to the classroom now, if we wanted to give our students experience learning how to write letters of complaint, we would show them several examples. We would then give them a situation in which there was something to complain about, and we would ask them to write a similar letter using one of the models that we’ve provided, like the one that you just read.(9)What is much harder, of course, is for people to get experience complaining verbally, in person. And so once we have demonstrated several scenarios in which complaining takes place, and we’ve analyzed the language and structures that go into complaining,(10)the final step—and perhaps the most important one—is to give students practice complaining in a sheltered environment: in other words, in the classroom. And I would do that by means of role playing.
M: Lida Baker teaches English and writes textbooks in Los Angeles, California. And that’s all for this week. Thank you for your valuable advice, Lida.
W: You are welcome.
This is the end of Part Two of the interview. Questions 6 to 10 are based on what you have just heard.
6. In the example of the complaint letter, how much does she what to be refunded?
7. What is considered unnecessary in a letter of complaint?
8. According to the interview, what would a teacher do if he wants to teach the students how to write letters of complaint?
9. Concerning complaint, which of the following types may be the most difficult to learn?
10. What is the most important part of teaching complaining?
选项
A、Give them the cultural information about complaint.
B、Give them a model letter and ask them to write one similar to that.
C、Familiarize the students with necessary vocabularies.
D、Show the students the necessary writing styles and formats.
答案
B
解析
本题考查重要细节。根据句(8)可知,讲授如何写投诉信的方法是,先给学生看一些样例,然后让学生按其中一封样例学写投诉信,因此答案为[B]。
转载请注明原文地址:https://tihaiku.com/zcyy/3852435.html
相关试题推荐
[originaltext]M:Theanswerisyes.Imean,youneedn’tworryaboutthat,becau
[originaltext]M:Theanswerisyes.Imean,youneedn’tworryaboutthat,becau
[originaltext]Interviewer(W)GabeSaglie(M)Now,listentoPartOneofthei
[originaltext]Interviewer(W)GabeSaglie(M)Now,listentoPartOneofthei
[originaltext]Interviewer(W)GabeSaglie(M)Now,listentoPartOneofthei
[originaltext]Interviewer(W)GabeSaglie(M)Now,listentoPartOneofthei
[originaltext]M:Well,IguessthereitisthatIbelieveinbusiness.Thewhol
[originaltext]M:Well,IguessthereitisthatIbelieveinbusiness.Thewhol
[originaltext]Interviewer(W)DonnyDeutsch(M)Now,listentoPartOneofth
[originaltext]Interviewer(W)DonnyDeutsch(M)Now,listentoPartOneofth
随机试题
[originaltext]W:Fastenyourbeltplease,sir.M:Ofcourse.Ididn’trealize
Gettingbehindthewheelofacarcanbeanexcitingnewstepinateen’sli
销售额越不稳定,越不可预测,则投资于流动资产上的资金就应越多,以保证有足够的存货
教学认识的主要方式是()。A.直接经验 B.科学实验 C.社会实践 D.
经筋的生理功能是()A.主蓄积渗灌气血 B.主联络机体内外 C.主
共用题干 Acupuncture一OldChineseMedicineFo
Je4A4272平行线路重合闸可采用检查相邻线有电流启动方式,其正确接线应在重
业主出租写字楼时,其测算最低租金水平的依据为能够抵偿()之和。A:抵押贷款还本付
下列应认定为劣药的是A.药品所含成分与国家药品标准规定的成分不符 B.药品成分
患者女,54岁。发现左下牙龈菜花样溃疡2个月,无下唇麻木症状,活检诊为"鳞癌Ⅰ级
最新回复
(
0
)