首页
登录
职称英语
[originaltext]Avi Arditti(M) Lida Baker(W)Now, listen to Part One of the
[originaltext]Avi Arditti(M) Lida Baker(W)Now, listen to Part One of the
游客
2024-11-19
18
管理
问题
Avi Arditti(M) Lida Baker(W)
Now, listen to Part One of the interview.
M: I’m Avi Arditti, and this week on Wordmaster:(1)a lesson in complaining, English teacher Lida Baker is with us from Los Angeles to discuss this topic. Welcome, Lida.
W: Thanks. Well, as far as I know, the first part of any complaint is a factual statement about what the problem is.(2)But there’s another part to learn that’s more important. There are students from a lot of cultures where this cultural behavior we have in the United States of being very straightforward about what we think and what we want—that’s the part that would be a lot harder for them than the linguistic part of complaining, which is just saying "here is the problem.
M: It’s OK in the United States to complain, it’s OK to take a product back to a store, and I think this is something that a student would have to understand before he or she could actually put the complaint into action. But Lida, how would you put this into context, into a classroom? How would you teach?
W: I think in teaching,(3)the first step is providing that cultural background, such as the return policy of a store,(4)and understanding that it isn’t the same from one store to the next. I had an incident a few weeks ago where I bought some clothes for my daughter from a store where I just assumed that if they didn’t fit her, because she wasn’t with me at the time, I just assumed that if they didn’t fit I could bring them back. And they didn’t fit, and I went back to the store, and to my utter surprise this store would not return my money. It would only give me a store credit or allow for an exchange. And I was very shocked because I was used to shopping in stores that provided you with a full refund for your money.
M: What did you say to the clerk? I’m curious, how did you handle that?
W:(5)I expressed my surprise. But at the same time, I reminded myself that this is not—you know, the clerks are the people in the first line of fire. But we have to remember that they are not the ones who set the store policy.
This is the end of Part One of the interview. Questions 1 to 5 are based on what you have just heard.
1. What is the interview about?
2. What is more difficult for students when learning to complain?
3. What is the first step in teaching how to make a complaint?
4. Why did Lida Baker mention her experience returning her daughters’ clothes?
5. What was Lida’s attitude towards the clerk who refused to refund the clothes for her?
选项
A、She was mad at him.
B、She thought he was at fault.
C、She was infuriated with his attitude.
D、She reminded herself that he was not to blame.
答案
D
解析
本题设题点在对话回答处。根据句(5)可知,Lida表现出惊讶,但提醒自己这并非是售货员的错,毕竟商店的规定不是他制定的,因此[D]为答案。
转载请注明原文地址:https://tihaiku.com/zcyy/3852432.html
相关试题推荐
[originaltext]Interviewer(M)KatherineCrowley(W)Now,listentoPartOne
[originaltext]M:Theanswerisyes.Imean,youneedn’tworryaboutthat,becau
[originaltext]M:Theanswerisyes.Imean,youneedn’tworryaboutthat,becau
[originaltext]M:Theanswerisyes.Imean,youneedn’tworryaboutthat,becau
[originaltext]Interviewer(W)GabeSaglie(M)Now,listentoPartOneofthei
[originaltext]Interviewer(W)GabeSaglie(M)Now,listentoPartOneofthei
[originaltext]Interviewer(W)GabeSaglie(M)Now,listentoPartOneofthei
[originaltext]M:Well,IguessthereitisthatIbelieveinbusiness.Thewhol
[originaltext]M:Well,IguessthereitisthatIbelieveinbusiness.Thewhol
[originaltext]Interviewer(W)DonnyDeutsch(M)Now,listentoPartOneofth
随机试题
Itishopedthat________graduatestudentsshouldapplyonlineandfollowtheche
It’seasytogethoppingmad.Anythingcansetoffanger—yourspouseforgot
求曲面所围形体的体积:
在新的监管框架下,各个国家和地区对金融消费者的保护工作提出了更高的要求,对()等
体育教师或教练员采用赞许的表情,鼓励那些因胆怯而不敢做动作的学生或运动员,该做法
骨折的并发症有那些?
在水闸设计中均设置永久性结构缝,并常用()。A、伸缩缝取代温度缝 B、沉陷
模仿:是指在没有外界控制的条件下,个体受到他人行为的刺激,自觉或不自觉地使自己的
我国小学阶段,德育内容主要体现在()中。A.班级管理活动 B.思想品德课
梦一般出现在()阶段。A:△波睡眠B:快速眼动睡眠C:慢波睡眠D:深睡眠
最新回复
(
0
)