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  3. There are four major types of benchmarking activities pursued at Xerox; int

There are four major types of benchmarking activities pursued at Xerox; int

游客2024-11-12  31
问题     There are four major types of benchmarking activities pursued
at Xerox; internal, functional, generic, and competitive. The
theory behind internal benchmarking maintains that while large【S1】______
organizations have multiples of the same units setting up to perform【S2】______
similar activities, information can easily be shared among similar
units at the company’s advantage. At Xerox, the company utilizes【S3】______
internal benchmarking as a device to transfer opinions, ideas, and
information among its divisions.
    Functional benchmarking is the story of Xerox’s learning
relationship with L. L. Bean. In the early 1980s, the members of
Xerox’s benchmarking review team found that L. L. Bean, which
adopt of the same methods of customer order processing—picking【S4】______
orders manually—as themselves, was three times fast. Thus, Bean【S5】______
became Xerox’s functional benchmark in the area of order
processing.
    Generic benchmarking has become Xerox’s focal points. Xerox
identified numerous basic business processes, such as order taking,
in that they sought improvement. One individual was assigned to【S6】______
oversee improvements in each of 10 areas encompassing the 67
identified processes, the owners of which became responsible【S7】______
documenting specific means of improving processes, overseen【S8】______
implementation of organizational benchmarking activities.
    Finally, competitive benchmarking entails uncovering
competitor practices that can then be implemented and improved
upon within an organization. Xerox had four places which it stored【S9】______
and handled material, but it changed its materials management
structure to be more in line with those of its competitors.【S10】______
    As a result, Xerox has been able to reclaim the market
leadership position. [br] 【S8】
选项
答案 overseen—overseeing
解析 非谓语动词误用。这里的oversee与前面的documenting一起作responsible for的并列宾语，因此应该使用动名词形式，而不是过去分词。
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