首页
登录
职称英语
There has been a fair amount in the news lately about apologies, particularl
There has been a fair amount in the news lately about apologies, particularl
游客
2024-10-20
0
管理
问题
There has been a fair amount in the news lately about apologies, particularly whether the chief executives of financial institutions have been contrite enough about the role they played in bringing about this recession. But whether it be an apology from a public figure to an anonymous mass of people or a private one between you and your spouse, a good apology has the same essentials.
These include an acknowledgment of the fault or offense, regret for it and responsibility for it — and, if possible, a way to fix the problem, said Holly Weeks, a communications consultant and author of "Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them" (Harvard Business Press, 2008).
We’re taught when we’re very young to say, "I’m sorry," when we steal someone’s pail in the sandbox or lock our sister in a closet (hypothetically speaking). But somehow, as we grow up, our apologies often become more abstract, more defensive and less an acceptance of responsibility than a demand that the wronged person forgive us.
The act of
contrition
sometimes comes wrapped in self-congratulation. For example, Ms. Weeks said that she analyzed the speech by former Gov. Eliot Spitzer of New York when he publicly admitted wrongdoing and resigned. Only 17 percent of that speech was apology. The rest "was about how great he was," she said. In my opinion, the apology sent by e-mail or text message is also a cowardly way out, except for the most minor of incidents. Do it in person, or at least over the phone.
An apology should not be thought of in terms of an expression of regret or getting something off your chest, which is more like a monologue, Ms. Weeks said. Rather, it has to be thought of as a communication between people. "Take the focus off yourself and keep it on your counterpart," she said. Apologizing has been complicated over the years by the threat of liability. This has led to apologies that have been carefully parsed to remove any real regret or accountability. "So many apologies are constructed by legal or P.R. people" as a defensive mechanism, not as a sincere expression of remorse, Ms. Weeks said. This can be true for politicians, doctors and business executives, but also for you or me if we’re, say, involved in a traffic accident. Should we say we’re sorry? Is that admitting fault? [br] In Paragraph 4, the word "contrition" can be replaced by______.
选项
A、apology
B、sadness
C、remorse
D、forgiving
答案
C
解析
词汇题。将选项一一代入,再通读全段,可以发现只有remorse接近原文主旨。
转载请注明原文地址:https://tihaiku.com/zcyy/3809352.html
相关试题推荐
Allhisfinewords________tolittle.A、measureB、evaluateC、gradeD、amountDamo
Thescienceofmedicine,______progresshasbeenveryrapidlately,isperhapst
Inthebankhechangedhispoundsforthe______amountofdollars.A、identicalB
Togetachocolateoutofaboxdemandsaconsiderableamountofunpacking:
Togetachocolateoutofaboxdemandsaconsiderableamountofunpacking:
Streetsellers,particularlyindevelopingcountries,【C1】______largeamounts
Streetsellers,particularlyindevelopingcountries,【C1】______largeamounts
Streetsellers,particularlyindevelopingcountries,【C1】______largeamounts
Streetsellers,particularlyindevelopingcountries,【C1】______largeamounts
Streetsellers,particularlyindevelopingcountries,【C1】______largeamounts
随机试题
InChinaitisrelativelyusualtoaskpeopletheirage,butintheWestthis
"Thishouseismoresystematicbureaucraticthanthefederalgovernment!"Macco
Forthispart,youareallowed30minutestowriteanessayonthetopicof
对于可调压补水泵定压系统,可以()系统定压点的压力值,使热网系统运行时的动水
医疗机构第二类精神药品的印刷用纸为A.白色 B.淡绿色 C.淡黄色 D.淡
思想政治老师的教学工作评价应()。A.采取自上而下的方式.以教师和学生为本.坚
某投资者买入了一张面额为1000元,票面年利率为8%,在持有2年后以1050元的
患者,女,38岁。突然恶寒发热,小腿皮肤红赤,灼热肿胀,迅速扩大,鲜红成片,稍高
简述现代企业人力资源管理各个历史发展阶段的特点。
根据《商品房销售管理办法》,商品房销售时,按套内建筑面积计价的,在合同约定面积与
最新回复
(
0
)