2. 职称英语
  3. What is the man’s problem? [br] [originaltext]M: Excuse me, but is this where I

What is the man’s problem? [br] [originaltext]M: Excuse me, but is this where I

游客2024-10-18  7
问题 What is the man’s problem? [br]  
M: Excuse me, but is this where I should come to solve a problem with my meal ticket?
W: Yes. How can I help you?
M: Well, there must be some kind of problem with my meal card. [4C]When I swiped my card last night, I was told there were no more meals left on it.
W: Can I see your card please? Okay, just let me enter your meal account number into the computer. Yes, here is your current status. You purchased a plan based on 12 meals per week and used the last of them yesterday at noon.
M: I did purchase a 12-meal per week plan, but then I changed it to a 14-meal per week plan.
W: Then that’s where the problem is, because the change isn’t showing up in your account information.
M: Well, the change was made and I can prove it. I still have the receipt for the additional payment.
W: Uh, could I see that please?
M: Here it is.
W: Okay, this is proof of payment. So, obviously [5A] some mistake was made on our part in handling of the change.
M: Can anything be done about it now?
W: There are two choices really. I can either make the changes to your account now so that you’ll have 14 meals per week for the rest of the semester, or I can refund to you the amount on the receipt. It’s up to you.
M: I still need the 14 meals per week.
W: [6C]Then let me make that change right now. Okay, you can see right here that the change has been made.
M: Thanks a lot. At least I’ll be able to have dinner tonight.
选项 A、Schools always overcharge students.
B、It’s very important to keep the receipt.
C、It’s better to eat at home.
D、The man can not have dinner tonight with his meal card.
答案 B
解析 对话中提到，男士改变了套餐，而账户信息中却没有显示，幸亏男士有收据作为凭证才解决此事，由此可推断It’s very important to keep the receipt，故答案为[B]。
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