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What is the man’s problem? [br] [originaltext]M: Excuse me, but is this where I
What is the man’s problem? [br] [originaltext]M: Excuse me, but is this where I
游客
2024-10-18
51
管理
问题
What is the man’s problem? [br]
M: Excuse me, but is this where I should come to solve a problem with my meal ticket?
W: Yes. How can I help you?
M: Well, there must be some kind of problem with my meal card. [4C]When I swiped my card last night, I was told there were no more meals left on it.
W: Can I see your card please? Okay, just let me enter your meal account number into the computer. Yes, here is your current status. You purchased a plan based on 12 meals per week and used the last of them yesterday at noon.
M: I did purchase a 12-meal per week plan, but then I changed it to a 14-meal per week plan.
W: Then that’s where the problem is, because the change isn’t showing up in your account information.
M: Well, the change was made and I can prove it. I still have the receipt for the additional payment.
W: Uh, could I see that please?
M: Here it is.
W: Okay, this is proof of payment. So, obviously [5A] some mistake was made on our part in handling of the change.
M: Can anything be done about it now?
W: There are two choices really. I can either make the changes to your account now so that you’ll have 14 meals per week for the rest of the semester, or I can refund to you the amount on the receipt. It’s up to you.
M: I still need the 14 meals per week.
W: [6C]Then let me make that change right now. Okay, you can see right here that the change has been made.
M: Thanks a lot. At least I’ll be able to have dinner tonight.
选项
A、She gives him proof of payment.
B、She allows him to cancel his meal plan.
C、She changes his account.
D、She upgrades his meal plan.
答案
C
解析
当女士得知问题出在她们这边时,她给男士提出了两个选择,一个是make the changes to youraccount(更改账户信息),另一个是refund to you the amount on the receipt(按收据上的钱数退还给男士),男士选择了前者,所以女士帮男士change…account,故答案为[C]。
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