首页
登录
职称英语
I have had just about enough of being treated like a second class citizen,
I have had just about enough of being treated like a second class citizen,
游客
2024-10-13
33
管理
问题
I have had just about enough of being treated like a second class citizen, simply because I happen to be that put upon member of a society--a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I’m convinced that things are being run solely to suit the firm, the system, or the union. There seems to be an insidious motto for so-called "Service" organizations--Staff before Service.
How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there weren’t enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to recruit cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that unshrounding all their cash registers at any one time would increase overheads. And the Post Office says we cannot expect all their service grilles to be occupied "at times when demand is low".
It’s the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining moms close earlier or menu choice is curtailed. As for us guests ( and how the meaning of that word has been whittled away), we just have to put up with it. There’s also the nonsense of so many friendly hotel night porters having been phased out in the interests of "efficiency" ( i. e. profits) and replaced by coin guzzling machines which dispense everything from lager to laxatives. Not to mention the creeping menace of the tea-making kit in your room: a kettle with an assortment of teabags, plastic milk cartons and lump sugar. Who wants to wake up to a raw teabag? I don’t , especially when I am paying for "service".
Can it be halted, this erosion of service, this growing attitude that the customer is always a nuisance? I fervently hope so because it’s happening, sadly, in all walks of life.
Our only hope is to hammer home our indignation whenever and wherever we can and, if all else fails, bring back into use that other, older slogan, and Take Our Custom Elsewhere. [br] Service organizations claim that keeping checkout counters manned would result in ______.
选项
A、a rise in the price for providing services
B、demands by cashiers for more money
C、insignificant benefits for the customers
D、the need to purchase expensive equipment
答案
A
解析
参见第二段倒数第二句。服务机构认为会导致服务成本提高。选项B这只是提高成本的一个方面。选项C文中未提及。选项D这也是提高成本的一个方面,另外,从文中unshrouding all their cash registers可以看出,有设备,但没有配备人员。
转载请注明原文地址:https://tihaiku.com/zcyy/3800075.html
相关试题推荐
Ihavehadjustaboutenoughofbeingtreatedlikeasecondclasscitizen,
Ihavehadjustaboutenoughofbeingtreatedlikeasecondclasscitizen,
Ihavehadjustaboutenoughofbeingtreatedlikeasecondclasscitizen,
Thedemonstrationisto[br][originaltext]Onthesecondanniversaryofthe
Thedemonstrationisto[originaltext]Onthesecondanniversaryoftheoverth
SincetheSecondWorldWar,mosturbangrowthintheUnitedStateshasoccurred
Theprisonerhasbeen______ofmanyprivilegesthataveragecitizensenjoy.A、en
Wherearethetwospeakers?[br][originaltext]W:Ienjoygoingthroughsecondh
Wherearethetwospeakers?[originaltext]W:Ienjoygoingthroughsecondhandbo
I______thisbookinasecondhandbookstoreonNanjingRoad.A、cameintoB、camea
随机试题
Howmanyofuswouldtempforthreeyearswhilewewaitedfortheperfectjo
Itisclearthatsomepeoplewhoparticipateinexercisetrainingwilldevel
"Iwanttocriticizethesocialsystem,andtoshowitatwork,atitsmost
改革开放以来,哪次会议标志着中国进入改革开放新时代
不能用来作X线成像接受转换介质的是A.增感屏 B.胶片 C.光盘 D.成像
有关大气颗粒物哪一项是不正确的:A.大气颗粒物对呼吸道局部组织有堵塞作用 B.
信托投资公司作为询价对象应当经相关监管部门重新登记已满两年,注册资本不低于()亿
诉讼时效因当事人一方提出要求而中断,下列哪一情形不能产生诉讼时效中断的效力?A:
(2013年)某市邮政企业按照中国邮政集团公司经营会议要求,结合本市具体情况,制
关于发行市场和流通市场的说法错误的是()oA.发行市场又称一级市场或初级市
最新回复
(
0
)