[originaltext]W: Good morning. Can I help you?M: Yes, [1]I’d like to get some

W: Good morning. Can I help you?
M: Yes, [1]I’d like to get some insurance for the contents of my home.
W: Fine. When did you move into the house?
M: A couple of weeks ago, [1]and it’s an apartment actually. I was told by the landlord that it would be a good idea to get some insurance for the furniture and other personal possessions.
W: Fine. Well, let’s get some details. What kind of apartment is it?
M: It’s a two-bedroom apartment.
W: What floor is it on?
M: Why do you need to know that?
W: [2]Because it affects the cost of the insurance. An apartment on the ground floor isn’t as protected as others and there’s more chance of a break-in.
M: Really? I didn’t know that. It’s on the third, no, second floor.
W: Second... and how much is the rent?
M: It’s $615 per month.
W: Good. And where is it located?
M: In Biggins Street, South Hills.
W: I see. And what things did you want to insure?
M: Well, what do you recommend?
W: Well, the most important things are those which you would normally find in a home. Things like the television, fridge and so on.
M: I see. Well, I’ve got a fridge and a stereo system which I’ve just bought from a friend.
W: And how much did you pay for the fridge?
M: Er, $450.
W: 50 or 15?
M: 50, [3]and the stereo system costs $1,150.
W: OK. Well, is there anything else you want to insure?
M: Yes, I’ve got a couple of watches and my CDs and books.
W: How much do you think they’re worth?
M: The watches are worth $1,000...
W: For both of them?
M: No, each one and, all together, the CDs and books cost me about $400.
W: OK, so the value of everything you want to insure is $4,000.
M: How much will the insurance cost?
W: Let me see, $4,000 divided by... plus 10%... right, so this kind of insurance, er, that’s Private Contents insurance, it comes to $184.00 for a twelve-month period.
M: $184. Well, that sounds pretty good. OK, I’ll take that policy.
M: Can I arrange the policy over the phone?
W: Sure, just let me get the details down. So that’s Mr...
M: Gavin Murray, that’s M-U-R-R-A-Y.
W: And the address is?
M: It’s 16C Biggins Street, South Hills.
W: Right, are you Australian?
M: No... [4]I was born in London, although my mother is from Tasmania.
W: Now, are you working at the moment?
M: No, [5]I’m a full-time student at Sydney University.
W: Right, good.
1. What does the man want to insure?
2. Why does the woman want to know what floor is the man’s apartment on?
3. What is the cost of the stereo system?
4. Where was the man born?
5. What is the man’s job?