首页
登录
职称英语
Apologize Effectively1. Demonstrate your regretAdmit you are【T1】【T1】__
Apologize Effectively1. Demonstrate your regretAdmit you are【T1】【T1】__
游客
2024-09-12
13
管理
问题
Apologize Effectively
1. Demonstrate your regret
Admit you are【T1】【T1】______
Don’t【T2】 your actions【T2】______
Makes your apology less【T3】【T3】______
Accuse people of misunderstanding you
2.【T4】【T4】______.
【T5】 apologies are meaningful and show your attention【T5】______
Avoid【T6】: impossible to address the issue【T6】______
3. Communication matters
Listen to others and stay【T7】【T7】______
If the other party is still upset,
take a【T8】【T8】______
redirect the conversation from【T9】【T9】______
4. Conclusion
Apologizing isn’t easy, make it【T10】【T10】______ [br] 【T7】
Apologize Effectively
An apology is an expression of remorse for something you’ve done wrong, and serves as a way to repair a relationship after that wrongdoing. Forgiveness occurs when the person who was hurt is motivated to repair the relationship with the person who inflicted the hurt. An effective apology will communicate three things: regret, responsibility, and communication. Apologizing for a mistake might seem difficult, but it will help you repair and improve your relationships with others.
First of all, you need to demonstrate your regret. [1]Admit that you have realized that you were wrong and you are now regretful. [2]Remember always avoid justifying your actions. It’s natural to want to justify your actions when explaining them to another person. [3]However, presenting justifications will often obscure the meaning of an apology, because the other person may perceive the apology as insincere. Justifications may include claims that the person you hurt misunderstood you, such as "you took it the wrong way." They may also include denial of injury, such as "it wasn’t really that bad."
[4]Next, accept responsibility. Be as specific as possible when you accept responsibility. [5]Specific apologies are more likely to be meaningful to the other person, because they show that you have paid attention to the situation that hurt him.
[6]Try to avoid overgeneralizing. Saying something like "I’m a terrible person" is not true, and it isn’t attentive to the specific behavior or situation that caused the hurt. Overgeneralizing makes addressing the issue seem impossible; you can’t fix being a "terrible person" as easily as you can fix "not paying attention to someone else’s needs." For example, continue the apology by stating what, specifically, caused the hurt. "I deeply regret hurting your feelings yesterday. I feel terrible about causing you pain. I should never have snapped at you for picking me up late."
Third, communication matters most. Listen to the other person. The other person may want to express their feelings to you. She may still be upset. She may have more questions for you. [7]Do your best to stay calm and open.
If the other person is still upset with you, she/he may react in an unfavorable way. If the person yells or insults you, these negative feelings may prevent forgiveness from occurring. [8]Either take a timeout or try to redirect the conversation to a more productive topic.
[8]To take a timeout, express your empathy for the other person and offer them the choice. Try to avoid seeming like you’re blaming the other person. For example, "I clearly hurt you, and it seems like you’re upset right now. Would it be helpful to take a brief timeout? I want to understand where you are coming from, but I want you to feel comfortable."
[9]To redirect the conversation from negativity, try to learn specific behaviors that the other person wishes you had done instead of what you actually did. For example, if the other person says something like "You just never respect me! " you could respond by asking "What would help you feel that respect in the future?" or "What do you hope I would do differently next time?"
Apologizing is never easy, for both parties; thus, [10]try to make it as comfortable and effective as possible. Good luck!
选项
答案
calm and open
解析
本题考查细节。录音指出,在倾听对方的表达时,应努力保持平静和坦率(stay calm and open)。
转载请注明原文地址:https://tihaiku.com/zcyy/3754988.html
相关试题推荐
ApologizeEffectively1.DemonstrateyourregretAdmityouare【T1】______Don
ApologizeEffectively1.DemonstrateyourregretAdmityouare【T1】______Don
ApologizeEffectively1.DemonstrateyourregretAdmityouare【T1】______Don
ApologizeEffectively1.DemonstrateyourregretAdmityouare【T1】______Don
ApologizeEffectively1.DemonstrateyourregretAdmityouare【T1】______Don
ApologizeEffectively1.DemonstrateyourregretAdmityouare【T1】______Don
ApologizeEffectively1.DemonstrateyourregretAdmityouare【T1】【T1】__
ApologizeEffectively1.DemonstrateyourregretAdmityouare【T1】【T1】__
ApologizeEffectively1.DemonstrateyourregretAdmityouare【T1】【T1】__
ApologizeEffectively1.DemonstrateyourregretAdmityouare【T1】【T1】__
随机试题
Icryeasily.IonceburstintotearswhenthecurtaincamedownontheKirov
钢材弯曲试验后使用6倍放大仪器观察,试样外表面无可见裂纹为合格。()
水的硬度是由每升水中哪种离子的含量确定的(当其含量6.0?9.0时为硬水)?
理想的检查输卵管通畅性的方法是A.输卵管通气 B.输卵管通液 C.子宫输卵管
案例:在一块标准的排球场上,李老师给初一年级女生上排球课,班级人数40人,排球2
初产妇,27岁,常规产检发现胎儿前囟门位于母体骨盆右前方,矢状缝和骨盆斜径一致,
下列关于行业分析的比较研究法,说法正确的有()。A:比较研究可以分为横向比较和纵
为信息披露义务人履行信息披露义务出具专项文件的保荐机构、证券服务机构及其人员,违
使用摄入性谈话时,不正确的做法是()。 (A)避免提问失误,绝对不能
()是职前培训开发中被广泛采用的一种方法,适用于具有机械性特点的工种。A.案例
最新回复
(
0
)