This part is to test your ability to do practical writing.You are required to wr

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问题 This part is to test your ability to do practical writing.You are required to write a letter of complaint based on the following information given in Chinese.
你(John)刚买的手机出现了故障,因此写信到这家公司投诉,并要求换一部新手机。
    1.列举不满事实、理由以及造成的后果;
    2.明确提出解决的方法;
    3.写信的时间是2009年8月8日。

选项

答案                                                                        August 8th,2009
Dear sirs,
    I know that your company has a good reputation for quality products and fairness toward customers.Therefore,I’m writing to ask for a replacement for a cellphone.
    I bought the cellphone about three months ago at your franchised shop.Just a month after I bought it,the cellphone began to break down often while searching on the internet.I have it repaired for two times,but the problem still exists,and it brings me a lot of trouble.So I’m beginning to seriously question the quality of my cellphone.
    I am requesting that you replace this cellphone with a new one.
    I hope that you will live up to your reputation of the good customer service that has made your business successful.
                                                                            Faithfully,
                                                                                 John

解析 解题步骤:
    第一步:审题
    1.题型:提纲作文:
    2.文体:应用文。
    第二步:框架分析
    1.书信格式:
    2.点出每个要点。
    第三步:列出写作思路
    1.提出问题:
    2.要求尽快答复:
    3.总结。
    第四步:列出关键词和词组
    a good reputation for,ask for a replacement for,franchised shop,break down,search on the internet,bring me a lot of trouble,live up to your reputation,etc.
    第五步:落笔成文
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