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The Grange

游客2024-07-21  12
问题 The Grange
                                                                                  15 Lamb’ s Mews
                                                                                           London
                                                                                          SW19IPF
                                                                                     19th January
Dear Ms Hawthorne,
   I am writing to express my disappointment with the evening my wife and I spent at your restaurant two nights ago. While the food was, as usual, very good, I regret to inform you that the service from our waiter, Max, was most unsatisfactory.
   First of all, when we arrived, we discovered our table overlooking the garden had been given away to some other customers. The new table we finally received was by the door and when I complained, Max just laughed.
   Furthermore, as we were sitting down, he was extremely familiar with my wife, which deeply made her uncomfortable. When our meal came, he served the food casually and at the end cleared the plates in a most rude fashion.
   Regarding the payment of service, I noticed your menu which says that the matter of rewarding service is at the willingness of the guest. In addition, I should point out that on other occasions I have left at least 12 percent. This time, I felt right in leaving nothing.
   I regret having to write this letter, but as a regular customer I am extremely displeased and did not expect to be treated in his manner. I look forward to hearing from you with a satisfactory reply, or if you prefer, we could meet in person to resolve this matter.
                                                                                            Sincerely,
                                                                                          Pupen Metcalf
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答案 Max’s service
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