2. 职称英语
  3. Dear Sir,I recently purchased a computer from your store. When I got it home, t

Dear Sir,I recently purchased a computer from your store. When I got it home, t

游客2024-07-14  25
问题 Dear Sir,
I recently purchased a computer from your store. When I got it home, the computer was unable to connect to any network. So I installed the latest operating system on it and that still did not fix the problem.
I attempted to return it to your store. However, your staff refused to accept the return because it had the operating system installed on it. But no return policy can be found on the receipt, nor has anyone informed me that I cannot return the computer if I have installed an operating system.
Additionally, your staff at this store was very rude when refusing the return and refused to let me speak to the store manager.
I request you accept the return or refund the money back to me. A copy of the receipt is attached (including your stated terms and conditions for a return).
Sincerely,
Tony Brown [br] What did the writer do to fix the computer’s problem? He installed the latest______.
选项
答案 operating system
解析 本题考查写信人为了修理电脑存在的问题所采取的措施。根据关键词fix the computer’s problem和installed the latest定位到第一段第三句。定位句指出，写信人在电脑上安装了最新的操作系统，但是仍然没有解决问题。通过对比题干和原文，可以确定本题的答案为operating system。
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