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  3. When you speak on the telephone, you cannot use yaur facial (面部的) expression

When you speak on the telephone, you cannot use yaur facial (面部的) expression

游客2024-07-11  16
问题     When you speak on the telephone, you cannot use yaur facial (面部的) expression, eye contact and gestures to help communicate your message. Your voice must do the job.
    A good voice is pleasant to listen to because it communicates a positive message. Keep in mind the following qualities of a good voice:
    Speak in a voice neither too loud nor too soft. Speak louder when giving important information.
    Speak slowly enough so that the listener has a chance to understand your message without your having to repeat it. Keep in mind that as you speak the other person may be taking notes.
    Pronunciation is the correct way to say a word. To avoid mispronouncing (读错音) words, you may wish to check the pronunciation of unfamiliar words in the dictionary before you use them.
    People with an accent unlike yours may not understand your pronunciation of some words. You also may not understand the pronunciation of some of their words. In these cases, careful pronunciation is very important for effective communication. You may need to repeat or spell words that are unusual or easy to be misunderstood. [br] To give important information, a person speaking on the phone should________.
选项 A、keep a pleasant manner
B、use familiar words
C、lower the voice
D、speak louder
答案 D
解析 事实细节题。本题询问通话时突出重要信息的做法。通过第三段第二句“传递重要信息时讲话声音稍微高一点”可知。谈及重要信息需要提高音量。因此，D项(提高音量)为正确答案。A项(举止得当)与原文内容不符，应先予以排除；文中第五段提到了生词(unfamiliar words)，但文中没有提及常用词(familiar words)，所以B项也应予以排除；C项(降低说话的声音)与原文意思相反。
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