首页
登录
职称英语
1. Planning and making calls2. Opening a callA—Identifying yourself C—Explain
1. Planning and making calls2. Opening a callA—Identifying yourself C—Explain
游客
2024-06-23
39
管理
问题
1. Planning and making calls
2. Opening a call
A—Identifying yourself C—Explaining the purpose of the call
B—Identifying the caller D—Asking about the purpose of the call
3. Closing a call
E—Confirmation (确认) G—Saying goodbye
F—Closing words H—Thanking
4. Taking and leaving messages
I—Excuses L—Repeating
J—Messages M—Reassuring (消除疑虑)
K—Taking notes
5. Telephoning practice activities
N—Describing people and places P—Making complaints (抱怨)
0—Making appointments Q—Making inquiries
Example:(Q)查询 (1)打电话前的准备 [br] ( )说明自己的身份 ( )留言
选项
答案
A,J
解析
1.打电话前的准备
2.开始通话
A一说明自己的身份 C一解释打电话目的
B一弄清对方身份 D一询问对方目的
3.结束通话
E一确认 G一道别
F—结束语 H一致谢
4.记录留言和留言
I一致歉 L—重复
J一留言 M一消除疑虑
K一记录留言
5.电话实践活动
N一描述人物和地点 P一抱怨
O一预约 Q一查询
转载请注明原文地址:https://tihaiku.com/zcyy/3646357.html
相关试题推荐
ManagingCashFlowintheeverydaysenseisaboutmakingsureyouhavemoney
Doyouagreethatitisimportanttomakeyourself(understand)______understoodm
Christmasisawonderfultimeoftheyear.Haveyourselfamerryhomemadehol
Christmasisawonderfultimeoftheyear.Haveyourselfamerryhomemadehol
Theauthor’smainpurposeinthisarticleistoexplainthe______.[br]ThePaci
LostPropertyOfficeOpeninghoursTheofficeisop
LostPropertyOfficeOpeninghoursTheofficeisop
LostPropertyOfficeOpeninghoursTheofficeisop
LostPropertyOfficeOpeninghoursTheofficeisop
AtanyrateIdidnotsucceedinmakingmyself(understand)______byyou.unders
随机试题
Let’sassumethatyou,personC,whoaregoingtointerviewortalk【
AccordingtotheAmericanRedCross,blooddonorsare__________neededafterna
Drone—ProblemandChancesA)InthefirstincidentonMay
毕业生报到证遗失补办时需要携带()以上报纸登报声明的原件。A.校级 B.县级
在土的压缩性指标中()。A.压缩系数与压缩模量成正比 B.压缩系数越大,压缩
女,50岁,全麻下开颅手术,术后已清醒,应采取的体位是A.半卧位 B.平卧位
各种运输方式内外部的各个方面的构成和联系,就是( )。 A.运输系统
学习所引起行为或行为潜能的变化是短暂的。
《灵枢*五变》说五脏皆柔弱,善病”是指A.消渴 B.中消 C.肺消 D.消
市场营销学中的市场概念是指(D)。A.交易发生的场所 B.买卖双方的交
最新回复
(
0
)