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When was the customer survey conducted? It was conducted______. [br] [originalt
When was the customer survey conducted? It was conducted______. [br] [originalt
游客
2024-06-23
3
管理
问题
When was the customer survey conducted? It was conducted______. [br]
Now I’m going to tell you the result of [16]the customer survey we conducted last month. We got high marks from our customers about the quality of our products. [17]They felt our products were quite reliable and carried a lot of the features they expected in electronics. They especially liked the high-tech mobile phone which combines our mobile phone with a camera and MP3 player. However, customers were not satisfied with our customer service. They complained in the survey that [18]it took too long to settle their complaints. They also complained that [19]our service staff were not always friendly. By contrast, they wrote that many of our competitors have excellent customer service. This is the urgent task we have to deal with now. That’s why I’m ordering the customer service department to [20]come up with a plan within one week, and I also ask them to explain how they intend to improve our customer service.
选项
答案
too long
解析
题目询问在调查中顾客有什么投诉。根据题目中的关键词complain听短文,可以发现短文谈到客户的投诉总是要等很久才能解决,可知空格处应填写too long。这一部分的题目常常可以将这些空格处当作“定点听写”去处理。
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