2. 职称英语
  3. [originaltext]W: Hello, I bought this laptop computer a little over a month ago

[originaltext]W: Hello, I bought this laptop computer a little over a month ago

游客2024-06-14  13
问题  
W: Hello, I bought this laptop computer a little over a month ago, and I am having some difficulty with it.
M: What seems to be the problem?
W: The screen is flashing. It’s really irritating. I would like to return it and get my money back.
M: I’m sorry. Our store has a very strict return policy. After more than a month, we are not able to refund your money.
W: Well, I just bought it end it’s already broken. I didn’t do anything unusual to it. I didn’t drop it or anything. I think it has some kind of manufacturing defect.
M: Your computer has a one year warranty. You could ship the computer back to the company and they will replace it.
W: Can’t I just exchange the computer here?
M: I am afraid that’s not possible after a month.
W: Can I please talk to the manager?
M: The manager? I am afraid he’s not in. We really can’t return your money, but... I would give you another one, but we no longer carry that model. We can, however, offer you a store credit. You can use it to buy another computer or anything else we carry here in the store.
W: That would be fine. Thank you very much for your help.
M: No problem.
选项 A、Exchange the computer for the woman.
B、Refund the woman’s money.
C、Give the woman anything she likes in the store.
D、Give the woman a store credit with which she can buy anything in the store.
答案 D
解析 What does the man promise to do at the end of the conversation?
信息明示题。男士在对话接近结尾时说，自己想给女士换电脑，但他们已经没有那个型号的电脑了，他们会给女士store credit(消费点数)，女士可以用其再买一台电脑或购买店里的其他商品，故选D。
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