首页
登录
职称英语
One of the odd things about some business oranizations is that they spend so
One of the odd things about some business oranizations is that they spend so
游客
2024-06-05
3
管理
问题
One of the odd things about some business oranizations is that they spend so much money to lure (吸引) new customers and spend so little to keep them after they’ve been landed. It just doesn’t make sense. Taking customers for granted is routine in some larger organizations, where mere bigness generates an attitude of indifference.
Loyal customers are an organization’s only protection against bankruptcy, and losing them because of neglect or indifference is downright sinful (可耻的). Not only do satisfied customers continue to fatten the till (钱袋), they often encourage others to buy. This is advertising that doesn’t cost a penny. And although there are always problems in giving good service to customers, maintaining their patronage (光顾) isn’t all that difficult. It’s matter of attitude, of believing that everyone who buys from you is entitled to the best treatment you can deliver. Plus giving just a little more than you have to.
We said there are always problems in giving good service to customers. The reason, of course, is that no organization is perfect, and there’s many a slip: unreasonable delays in filling orders, shipping the wrong merchandise, failing to answer letters promptly, and so on.
Sometimes these errors or failures can’t be helped. For example, if you can’t get parts because of material shortages or a transportation strike, customers may be denied the goods they’ve ordered. And not infrequently the customer is to blame—for example. Failing to clearly identify the article or service required.
Yet no matter who is at fault customers whom you value highly should generally be given the benefit of any doubt. Note that we said "customers whom you value hightly." The old saw (格言) that all customers should be treated alike is a myth. Customers who repeatedly place large orders and pay for them will naturally get more attention than those who buy infrequently and have to be badgered (纠缠) to pay what they owe. However, you have to make the assumption that all customers are good unless proved otherwise. [br] The word" identify" in the fourth paragraph is the same as ______.
选项
A、notice
B、distinguish
C、describe
D、recognize
答案
D
解析
相关内容位于第四段末句中,此处为由于顾客原因所引发的问题。此句话含义为“没有清楚地描述所需商品及所需服务”。结合四个选项含义可知应选D。
转载请注明原文地址:https://tihaiku.com/zcyy/3620392.html
相关试题推荐
Moreandmore,theoperationsofourbusinesses,governments,and【B1】______
Moreandmore,theoperationsofourbusinesses,governments,and【B1】______
Moreandmore,theoperationsofourbusinesses,governments,and【B1】______
Moreandmore,theoperationsofourbusinesses,governments,and【B1】______
Moreandmore,theoperationsofourbusinesses,governments,and【B1】______
Moreandmore,theoperationsofourbusinesses,governments,and【B1】______
Moreandmore,theoperationsofourbusinesses,governments,and【B1】______
[originaltext]Howdoyourisetothetopinbusiness?Whatpersonalqualifi
Oneoftheoddthingsaboutsomebusinessoranizationsisthattheyspendso
Oneoftheoddthingsaboutsomebusinessoranizationsisthattheyspendso
随机试题
[originaltext]Anaveragepersonconsumes144pintsofmilkayear,but40%oft
Ofallthecomponentsofagoodnight’ssleep,dreamsseemtobeleastwithin
StudyActivitiesinUniversityInordertohelpcollegeanduniversity
Howdidtheearlypeopledotheircounting?Atfirst,theydidalltheircou
脾切除术后当血小板超过600×10/L时A.注射维生素K B.注射鱼精蛋白
GBZJ300×400×47(CR)表示()A.公路桥梁普通矩形橡胶支座
这是七年级某班某天的英语作业:编写一个商场购物场景的对话。第二天交上来的作业中有
以下关于企业组织结构整合的说法不正确的是()。A.是一种改良式变革 B.是组
肾上腺皮质功能低下时可出现A.血容量减少 B.血容量增多 C.血浆Na+浓度
某股票组合市值8亿元,β值为0.92。为对冲股票组合的系统性风险,基金经理决定在
最新回复
(
0
)