首页
登录
职称英语
[originaltext]W: I know your company was one of the biggest American corporatio
[originaltext]W: I know your company was one of the biggest American corporatio
游客
2024-05-02
36
管理
问题
W: I know your company was one of the biggest American corporations to take the idea of customer services seriously...
M: Yes, um, I think you can say we were among the pioneers.
W: So, with the experience of many years of trying to get it right, what would you define as the most important elements in providing successful customer services?
M: Mm... well, that’s quite a difficult question, because so many factors are absolutely vital if you want to succeed, and success with the customer services, I might add, means doing everything you possibly can to please and keep customers.
W: Does that include the old idea that, for a company, the customer is always right?
M: Not exactly. The slogan that the customer is always right is rather simple, and unrealistic. I would say that, instead, the most important aim of a customer services unit is to encourage communication with customers, to actively seek feedback, including complaints, and to acknowledge all comments, good and bad, from customers because people like to be treated with respect.
W: Then what do you think are the most important factors for a company’s success?
M: It seems to me that a company’s success, in terms of good reputation and high profits, depends
more on the relationship the company establishes with the customers. That relationship involves the company in consistently providing high-quality products and top-quality services.
W: So what you’re saying is, in fact, very simply—basically, keeping customers happy depends on providing quality and encouraging communication.
M: Yes, but the essential factor is communication. A successful customer services unit is one that acts as a link between the company and the customer to ensure that the company can respond to the needs of the customer. After all, a company’s success can only come from a satisfied customer.
19. According to the conversation, what does success with the customer services mean?
20. What do a company’s good reputation and high profits depend on according to the conversation?
21. What can be said to be the function of the customer services unit?
选项
A、A bridge between the company and its customers.
B、A way of supervising the company’s business.
C、A way to deal with customers’ after-sales services.
D、A way to deal with customers’ complaints and refunds.
答案
A
解析
男士说,一个成功的客服部起着连接公司和客户的作用。所以A正确。
转载请注明原文地址:https://tihaiku.com/zcyy/3581083.html
相关试题推荐
[originaltext]Whatcanhospitalsdotohelppatientsrecoverfasterfrom
[originaltext]PeruisacountryonthewestcoastofSouthAmerica.Ithas
[originaltext]Mostpeoplepicturesharksashuge,powerful,frighteningpre
[originaltext]Mostpeoplepicturesharksashuge,powerful,frighteningpre
[originaltext]Mostpeoplepicturesharksashuge,powerful,frighteningpre
[originaltext]W:Bob,canwereallyaffordaholiday?We’repayingforthishou
[originaltext]W:Bob,canwereallyaffordaholiday?We’repayingforthishou
[originaltext]W:Mr.Peterson,howdoyoudecidewhatgradeweget?M:Allofy
[originaltext]W:Mr.Peterson,howdoyoudecidewhatgradeweget?M:Allofy
[originaltext]W:Mr.Peterson,howdoyoudecidewhatgradeweget?M:Allofy
随机试题
AidsinSouthAfricaisthreateningtobecomeaproblem.Attheendof1993,
Ihavesuggestedthatself-actualizerscanbedefinedaspeoplewhoarenolo
Completethenotesbelow.WriteONEWORDONLYforeachanswer.DevelopmentStudi
低碘膳食适用于下列哪种疾病()。A.地方性甲状腺肿 B.侏儒症 C.
冷沉淀1个单位的概念,是指由多少毫升的血制备而成( )。A.600mL全血
儿童体重9.2kg,身长75cm,头围46cm,胸围46cm时,推测月龄是A.3
肺结核的最主要传播途径是:A.血液传播 B.接触传播 C.飞沫传播 D.粪
以下( )为套利组合应满足的条件。A.该组合具有期望收益率 B.该组合因素灵
以下符合所给三视图的立体图形是() A.如上图所示 B.如上图所示
常用的致孔剂是()A.丙二醇 B.醋酸纤维素酞酸酯 C.醋酸纤维素 D.蔗
最新回复
(
0
)