首页
登录
职称英语
[originaltext]W: I know your company was one of the biggest American corporatio
[originaltext]W: I know your company was one of the biggest American corporatio
游客
2024-05-02
55
管理
问题
W: I know your company was one of the biggest American corporations to take the idea of customer services seriously...
M: Yes, um, I think you can say we were among the pioneers.
W: So, with the experience of many years of trying to get it right, what would you define as the most important elements in providing successful customer services?
M: Mm... well, that’s quite a difficult question, because so many factors are absolutely vital if you want to succeed, and success with the customer services, I might add, means doing everything you possibly can to please and keep customers.
W: Does that include the old idea that, for a company, the customer is always right?
M: Not exactly. The slogan that the customer is always right is rather simple, and unrealistic. I would say that, instead, the most important aim of a customer services unit is to encourage communication with customers, to actively seek feedback, including complaints, and to acknowledge all comments, good and bad, from customers because people like to be treated with respect.
W: Then what do you think are the most important factors for a company’s success?
M: It seems to me that a company’s success, in terms of good reputation and high profits, depends
more on the relationship the company establishes with the customers. That relationship involves the company in consistently providing high-quality products and top-quality services.
W: So what you’re saying is, in fact, very simply—basically, keeping customers happy depends on providing quality and encouraging communication.
M: Yes, but the essential factor is communication. A successful customer services unit is one that acts as a link between the company and the customer to ensure that the company can respond to the needs of the customer. After all, a company’s success can only come from a satisfied customer.
19. According to the conversation, what does success with the customer services mean?
20. What do a company’s good reputation and high profits depend on according to the conversation?
21. What can be said to be the function of the customer services unit?
选项
A、The relationship the company establishes with its customers.
B、Legal responsibilities shared by the company and its customers.
C、Responding to the customers’ complaints.
D、Seeking the customers’ feedback actively.
答案
A
解析
男士说,一个公司的成功,在声誉和高利润方面,更多地取决于公司和客户建立的关系。所以A正确。
转载请注明原文地址:https://tihaiku.com/zcyy/3581082.html
相关试题推荐
[originaltext]Yourassignmentsthistermwillbetowritetwomajorresearc
[originaltext]Yourassignmentsthistermwillbetowritetwomajorresearc
[originaltext]Yourassignmentsthistermwillbetowritetwomajorresearc
[originaltext]Karen,grownupinaverytraditionalfamilyinthewesternU
[originaltext]Karen,grownupinaverytraditionalfamilyinthewesternU
[originaltext]Toextinguishdifferentkindsoffires,severaltypesoffire
[originaltext]Toextinguishdifferentkindsoffires,severaltypesoffire
[originaltext]Toextinguishdifferentkindsoffires,severaltypesoffire
[originaltext]W:So,haveyoufoundajobyet?M:No,but,Ihaveafewintervi
[originaltext]W:Hi,Larry,areyouwaitingtoseeProf.Gilmore,too?M:Yah,
随机试题
[originaltext]ThisisNicodemus,thefirstall-blackpioneertown,establishe
[originaltext]W:There’sisanelementthereaboutcompetitionthough,isn’tth
[originaltext]Haveyouevertraveledonanyofthegiantjetairplanes?If
电力系统的静态等值方法,就是用等值的方法取代系统中某些不感兴趣的部分或是某些不
(2016年)随着复利次数的增加,同一个名义年利率求出的有效年利率会不断____
主要见于肾盂肾炎的管型是A.红细胞管型B.白细胞管型C.上皮细胞管型D.透明管型
据对全国规模以上文化及相关产业5.9万家企业调查,2020年上半年,上述企业实现
《物业管理条例》规定,要求物业承接验收时,建设单位向物业服务企业移交的技术资料包
组织价值观念系统内分两个水平:价值概念化和()。
A.人乳头瘤状病毒 B.森林脑炎病毒 C.巨细胞病毒 D.狂犬病病毒 E
最新回复
(
0
)