首页
登录
职称英语
[originaltext]W: I know your company was one of the biggest American corporatio
[originaltext]W: I know your company was one of the biggest American corporatio
游客
2024-04-24
53
管理
问题
W: I know your company was one of the biggest American corporations to take the idea of customer services seriously...
M: Yes, urn, I think you can say we were among the pioneers.
W: So, with the experience of many years of trying to get it right, what would you define as the most important elements in providing successful customer services?
M: Mm... well, that’s quite a difficult question, because so many factors are absolutely vital if you want to succeed, and success with the customer services, I might add, means doing everything you possibly can to please and keep customers.
W: Does that include the old idea that, for a company, the customer is always right?
M: Not exactly. The slogan that the customer is always right is rather simple, and unrealistic. I would say that, instead, the most important aim of a customer services unit is to encourage communication with customers, to actively seek feedback, including complaints, and to acknowledge all comments, good and bad, from customers because people like to be treated with respect.
W: Then what do you think are the most important factors for a company’s success?
M: It seems to me that a company’s success, in terms of good reputation and high profits, depends
more on the relationship the company establishes with the customers. That relationship involves the company in consistently providing high-quality products and top quality services.
W: So what you’re saying is, in fact, very simply basically, keeping customers happy depends on
providing quality and encouraging communication.
M: Yes, but the essential factor is communication. A successful customer services unit is one that acts as a link between the company and the customer to ensure that the company can respond to the needs of the customer. After all, a company’s success can only come from a satisfied customer.
Questions 9 to 11 are based on the conversation you have just heard.
9. According to the conversation, what does success with the customer services mean?
10. What do a company’s good reputation and high profits depend on according to the conversation?
11. What can be said to be the function of the customer services unit?
选项
A、Providing high-quality products for customers.
B、Providing good services for customers.
C、Doing everything you can to please and keep customers.
D、Establishing dialogues with the customers.
答案
C
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3569244.html
相关试题推荐
[originaltext]W:We’veallheardthesayingLaughteristhebestmedicine.How
[originaltext]W:We’veallheardthesayingLaughteristhebestmedicine.How
[originaltext]W:We’veallheardthesayingLaughteristhebestmedicine.How
[originaltext]W:Abunchofusaregettingtogetherforavolleyballmatchont
[originaltext]W:Abunchofusaregettingtogetherforavolleyballmatchont
[originaltext]W:Abunchofusaregettingtogetherforavolleyballmatchont
[originaltext]Tomostofus,sharksarethemostdangerousfishinthesea
[originaltext]Tomostofus,sharksarethemostdangerousfishinthesea
[originaltext]Tomostofus,sharksarethemostdangerousfishinthesea
[originaltext]Theworld’ssmartestadolescentsinmathematicsandsciencea
随机试题
______,thegreatRomangeneral,invadedBritainforthefirsttimein55BC.A、
Easternmedicinesarebecomingmorepopularinthewest,butfewpeoplereal
Inadditiontohistheoryofcolour,Newtondevelopedatheoryofhowlight
A.不得过10000个B.不得过1000个C.不得过100个D.不得过10个E.
下列不符合肺炎球菌肺炎的临床表现的是A.急病急骤 B.寒战,高热、咳铁锈色痰
串补装置阀冷却系统注入冷却水后,应检查的数据不包括()。压力$;$流量$
关于我国证券交易所的权证交易,以下选项中正确的有()。A:经证券交易所认可的具有
(2020年真题)为减缓某水库下泄低温水对下游河道鱼类的影响,应首先考虑的生态环
对于砂砾石地层而言,既可以解决不满足承载力问题又可以解决抗渗问题的措施是()。
某项目年设计生产能力8万台,年固定成本1000万元,预计产品单台售价500元,单
最新回复
(
0
)