[originaltext]M: Ms. Lincoln, I’m your tenant, Joe. I can’t get connected onlin

M: Ms. Lincoln, I’m your tenant, Joe. I can’t get connected online today, so I called the service provider and they say they would need the account number written on the receipt. I’m calling to see if you can find it, so...
W: Oh, no problem. I will find it out and call the provider myself as soon as possible.
Q: Why does the man call the woman?

W: Have you finished the e-learning course? What is the user name you used to log in?
M: You must register for the system first. E-mail address is necessary. As for the user name, you should pick one that is easy to remember.
Q: What are they talking about?