首页
登录
职称英语
[originaltext] Good morning. I’m Mario Ritter. Today I am going to talk abou
[originaltext] Good morning. I’m Mario Ritter. Today I am going to talk abou
游客
2024-03-08
22
管理
问题
Good morning. I’m Mario Ritter. Today I am going to talk about how to make an effective complaint [23] When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer’s claims, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
[24] Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo does not work". [25] The store manager may advice the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result, the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer’s rights.
23. What should a consumer first do when he finds the item he bought is faulty?
24. How can a consumer make his complaint more effective?
25. What may the manager advise the consumer to do?
选项
A、Take the seller to court directly for solution.
B、Go to an organization protecting consumers’ rights.
C、Write a letter of complaint to the manufacturer.
D、Buy another item from the store at a discount.
答案
C
解析
选项皆为以动词原形开头的短语,推测题目可能问计划、建议或打算。录音靠后部分举例说明了如何描述商品问题,接着提到商店经理也许会建议消费者给厂家写投诉信,C项是对该处录音信息的复述,故为答案。原文提到如果消费者给厂家的投诉没有达到预期的效果,消费者可以采取进一步的措施,比如威胁将商家告上法庭或者向消费者权益保护组织进行投诉,但这并不是商店经理建议消费者做的事情,故排除A项和B项。D项“在该商店以折扣价购买另一件商品”在录音中未提及。
转载请注明原文地址:https://tihaiku.com/zcyy/3515971.html
相关试题推荐
[originaltext]Manychildrenfirstlearnthevalueofmoneybyreceivingana
[originaltext]Manychildrenfirstlearnthevalueofmoneybyreceivingana
[originaltext]Manychildrenfirstlearnthevalueofmoneybyreceivingana
[originaltext]Manychildrenfirstlearnthevalueofmoneybyreceivingana
[originaltext]MostschoolsintheUnitedStatesreceivemoneyfromfederalp
[originaltext]MostschoolsintheUnitedStatesreceivemoneyfromfederalp
[originaltext]MostschoolsintheUnitedStatesreceivemoneyfromfederalp
[originaltext]Wereportedaboutastudythatshowedeatingevenalittlelesss
[originaltext]Wereportedaboutastudythatshowedeatingevenalittlelesss
[originaltext]Wereportedaboutastudythatshowedeatingevenalittlelesss
随机试题
[originaltext]M:MayIclosethewindow?W:Yes,please.It’stoonoisyoutside
Identifytwowords(onefromeachsetofbrackets)thatformaconnection(analogy)
[originaltext]M:Remember,youpromisedtohelpmewithmyhomeworkforEnglish
初中数学《立方根》主要教学过程及板书设计 教学过程 板书设计 答辩题目解析 1.立方根和平方根的区别与联系?【专业知识问题】 8的立方根是
一个公司的新员工被分配到一个正处在计划编制阶段的项目中工作,她必须决定是否接受分
()是指以期限在一年以上的有价证券为交易工具进行长期资金交易的市场。A.
某市根据城市建设规划,计划在市东北区域建立高新技术开发区。×x测绘单位承担了规划
漫画演讲:日前,哈尔滨万千百货商场被发现有300多名导购员持假健康证上岗。对此,
克罗恩病与肠结核最重要的鉴别点在于 A.有无肠外结核的表现B.病变是否呈节段
法人的安全生产责任水利安全生产中的三项行动包括( )。A.立法 B.执法 C
最新回复
(
0
)