首页
登录
职称英语
[originaltext]W: Direct Line was the first direct provider of insurance in the
[originaltext]W: Direct Line was the first direct provider of insurance in the
游客
2024-03-02
6
管理
问题
W: Direct Line was the first direct provider of insurance in the UK when it started 13 years ago. How many call centers does the company now operate?
M: We have six regional centers which employ between 300 and 700 people each.
W: Why did the company decide to offer its products directly by phone and Internet rather than through insurance brokers or high street shops?
M: Well, the major reason was cost. With a call centre you don’t have to pay high rents for good high street locations or pay commission to brokers and agents. We can then pass on these cost savings to our customers through competitive pricing of our products.
W: Well. How does a call centre affect the quality of service a customer gets?
M: When a customer calls, he can get an instant response. The computer database shows all the customer’s details. This means we can offer our customers good products, quick service and lower premiums.
W: And what products does Direct Line offer?
M: Our company provide motor, house, travel and life insurances. We also offer financial services such as mortgages, personal loans, savings and pensions.
W: Gosh, so many. Are your workers able to deal with all these different products?
M: Some workers only deal with one product, while multi-skilled staff can deal with two or three products. But the system is programmed to guide staff members in dealing with 80%--90% of enquires and claims.
W: What do you think of the future for call centers?
M: They’re definitely here to stay. But as more and more new call centers are set up, it’ll become harder to find good staff, so we will have to offer better conditions. In the future, staff might work at home on computer networks.
选项
A、Reduce the size of their call centers.
B、Make job offers more attractive.
C、Cut wages to keep prices down.
D、Use the Internet to expand the business.
答案
B
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3497908.html
相关试题推荐
[originaltext]Whenyouturnontheradio,youhearanadvertisement.Wheny
[originaltext]Whenyouturnontheradio,youhearanadvertisement.Wheny
[originaltext]Lipstickplaysanimportantroleinsexualattractionandcal
[originaltext]M:Hello,Mrs.Kelly.I’dliketopickupmytest,please.W:Sur
[originaltext]M:Hello,Mrs.Kelly.I’dliketopickupmytest,please.W:Sur
[originaltext]M:Hello,Mrs.Kelly.I’dliketopickupmytest,please.W:Sur
[originaltext]W:What’stheproblem?M:Ican’tfigureouthowtoputthepage
[originaltext]W:What’stheproblem?M:Ican’tfigureouthowtoputthepage
[originaltext]MostAmericanuniversitystudentsstudyfor4yearsormoret
[originaltext]MostAmericanuniversitystudentsstudyfor4yearsormoret
随机试题
Whosentadogupinaman-madeEarthsatellitein1957?______scientists.[or
鼻炎的病原微生物主要是()A.EB病毒 B.单纯疱疹病毒、呼吸道合
现浇钢筋混凝土梁、板,当跨度大于()时,模板应起拱。当设计无具体要求时,起
A.原始粒细胞30%FAB分型中AML-M骨髓中原始粒细胞比例是
依据《中华人民共和国教育法》教育是社会主义现代化建设的基础,国家保障教育事业(
()是指领导者尊重和关心下属的看法和情感,更愿意与下属建立相互信任的工作关系
艾滋病患者常见的恶性肿瘤是A.鼻咽癌 B.Kaposi肉瘤 C.食管癌
下列各项中,不属于社会公益劳动的是()。 A.打扫校园B.植树造林C
投资项目决策分析与评价的基本要求包括贯彻落实科学发展观、资料数据准确可靠和()
毒物的脂/水分配系数低提示毒物易于( )。A.被机体吸收 B.在体内蓄积
最新回复
(
0
)