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[originaltext]M: Hello, Madam. What can I do for you?W: Hi. Uh... I bought thi
[originaltext]M: Hello, Madam. What can I do for you?W: Hi. Uh... I bought thi
游客
2024-03-01
82
管理
问题
M: Hello, Madam. What can I do for you?
W: Hi. Uh... I bought this MP3 player here one year ago. But it doesn’t work now.
M: Oh, dear. I am sorry to hear that.
W: I want to have it fixed. I am sure you can deal with it, right?
M: Absolutely. Will you please show me your sales slip?
W: Yeah, here it is.
M: I’m sorry, Madam. We can fix it for you, but I’m afraid that you have to pay for that.
W: Why? You promised that you would fix it for free if it has any problems.
M: Yes, we did. But that was valid within one year. You see, yours has run out.
W. Well, it...uh...ran out a week ago, but I didn’t drop it off a building or anything. What difference can a week make?
M: I’m sorry. We only have a one-year guarantee. So we can’t...
W: Can’t you make any exception? That is only a week.
M: Sorry, Madam. If we make it for you, we’ll have to make it for everybody.
W: Actually it didn’t work a week ago, but at that time I was too busy to bring it here. So strictly speaking the time when it got bad was really within the one-year guarantee.
M: Well, Madam. You should have brought it in earlier. There is nothing I can do for you.
W: So you surely can’t give me an exception?
M: Sorry, Madam. The rules are the rules.
W: OK. You just fix it. I’ll pay for that.
选项
A、The man promises to fix the MP3 player free for him.
B、The man gives her the exception.
C、The woman wants to complain to the manager.
D、The woman agrees to pay the money.
答案
D
解析
男士坚持不能破例。女士最后同意支付维修费用。
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