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[originaltext]W: How can I help you?M: I’d like to return this sweater for a r
[originaltext]W: How can I help you?M: I’d like to return this sweater for a r
游客
2024-02-28
14
管理
问题
W: How can I help you?
M: I’d like to return this sweater for a refund. I bought it a week ago.
W: Well, what seems to be the problem?
M: Isn’t it obvious by just looking at it? The first time I washed and dried it, the thing shrank at least five sizes.
W: I see what you mean, but did you follow the washing instructions? I think it says right here on the label to hand wash it and then to dry it on low heat.
M: How was I supposed to know that? The label is written in French!
W: The sales clerk must have told you when you bought it.
M: And something else: The stitching is coming undone and the colour faded from a nice dark blue to green. What kind of merchandise are you trying to sell here anyway?
W: Listen, sir. We take a lot of pride in our clothing. What I can do is allow you to change the sweater for another one.
M: I don’t want to change it for anything! I just want my money back!
W: Well, I can give you credit on your next purchase, and since the item you purchased was on clearance, we can’t give you a refund.
M: A clearance item! There wasn’t anything on the price tag or on the clothing rack that said anything about that.
W: I guess you didn’t read the fine print in our ad.
M: I haven’t seen any of it.
W: Look. Here’s the ad, and the information about the clearance sale is right here at the bottom on the back page.
M: How was I supposed to see such small words!
W: Anyway, you can only return items with a receipt within six days, and unfortunately, that was yesterday in your case.
M: What a rip off! I want to talk to the manager.
选项
A、The customer didn’t follow the instructions for using the item.
B、The item was on clearance.
C、The man no longer has the store receipt.
D、It is beyond the returning duration.
答案
C
解析
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