首页
登录
职称英语
How to Deal with Difficult People In New York one day
How to Deal with Difficult People In New York one day
游客
2024-02-28
57
管理
问题
How to Deal with Difficult People
In New York one day, a businesswoman got into a taxi. Because it was rush hour and she was hurrying for a train, she suggested a route. "I have been a cabby for 15 years !" the driver yelled. "You think I don’t know the best way to go?"
The woman tried to explain that she hadn’t meant to offend him, but the driver kept on yelling. She finally realized he was too upset to be reasonable. So she did the unexpected. "You know, you are fight," she told him. "It must seem dumb for me to assure you don’t know the best way through the city."
Taken aback, the driver flashed his rider a confused look in the rear view mirror, turned down the street she wanted and got her to the train on time. "He didn’t say another word the rest of the fide," she said, "until I got out and paid him. Then he thanked me."
When you encounter people like this cab driver, there’s an irresistible (不可抗拒的) urge to lose your temper. This can lead to prolonged argument, soured friendship, lost career opportunities and broken marriage. As a clinical psychiatrist, I’ve discovered one simple but extremely likely principle that can prevent virtually any conflict or other difficult situation from becoming a recipe for disaster.
The key is to put yourself in the other person’s shoes and look for the truth in what that person is saying. Find a way to agree. The result may surprise you.
Sulkers
Steve’s 14-year-old son, Adam, had been irritable for several days. When Steve asked why, Adam snapped, "Nothing’s wrong! Leave me alone!" and stalked off to his room.
We all know people like this. When there’s a problem, they may sulk (生闷气) or act angry and refuse to talk. Maybe the boy is worried about something that happened at school. or he may be angry with his dad but afraid to bring it up because Steve gets defensive whenever he is criticized. Steve can pursue these possibilities the next time they talk by saying "I noticed you’ve upset, and I think it would help to get the problem out in the open. It may be hard because I haven’t always listened very well. If so, I feel bad because I love you and don’t want to let you down." If Adam still refuses to talk, Steve can take a different tack: "I’m concerned about what’s going, on with you, but we can talk things over later, when you’re more in the mood." This strategy allows both sides to win: Steve doesn’t have to compromise on the principle that ultimately the problem needs to talked about and resolved. Adam saves face by being allowed to withdraw for a while.
Noisy Critics
Recently, I was counseling a businessman named Frank who tends to be overbearing when he’s upset. Frank told me that I was too preoccupied with money and he shouldn’t have to pay at each of our sessions. He wanted to be billed monthly.
I felt annoyed because it seemed Frank always had to have things his way. I explained that I had tried monthly billing, but it hadn’t worked because some patients didn’t pay. Frank argued that he had impeccable (没有缺点) credit and knew much more about credit and billing than I did.
Suddenly, I realized I was missing Frank’s point. "You’re right," I said. "I’m being defensive We should focus on the problem in your life and not worry so much about money." Frank immediately softened and began talking about what was really bothering him, which were some personal problems. The next time we met, he handed me a check for 20 sessions in advance.
There are times, of course, when people are unreasonably abusive (辱骂的) and you may need to just walk away from the situation. But if the problem is one that you want solved, it’s important to allow the other person to salvage some self-esteem (自尊心). There’s nearly always a grain of troth in the other person’s point of view. If you acknowledge this, he or she will be less defensive and more likely to listen to you.
Complainers
Brad is a 32-year-old Detroit chiropractor (按摩脊柱治病的人) who recently described his frustration with a patient of his: "I asked Mr. Barry, How are you doing?’ and he dumps out his whole life story--his family problems and his financial difficulties. I give him advice, but he ignores everything I tell him."
Brad needs to recognize that habitual complainers usually don’t want advice. They just want someone to listen and understand. So Brad might simply say, "Sounds like a rough work. It’s no fun to have unpaid bills, people nagging you, and this pain besides." The complainer will usually run out of gas and stop complaining. The secret is not to give advice. Just agreeing and validating (证实) a person’s point of view will make that person feel better.
Demanding Friends
Difficult people aren’t always angry or just complaining. Sometimes they are difficult because of the demands they place upon you. Maybe a friend puts you on the spot with a request to run an errand for him while he’s out of town. If you have a crowded schedule, you may agree but end up angry and resentful. Or if you say no in the wrong way, your friend may feel hurt and unhappy. The problem is that, caught off guard, you don’t know how to deal with the situation in a way that avoids bad feelings.
One method I’ve found helpful is "punting". You are punting when you tell the person you need to think about the request and that you’ll get back about it. Say a colleague calls and pressures me to give a lecture at his university. I’ve learned to say, "I’m flattered that you thought of me. Let me check my schedule, and I’ll call you back."
This gives me time to deal with any feelings of guilt if I have to say no. Suppose I decide it is better to decline; punting. allows me to plan what I will say when I call back. "I appreciate being asked," I might indicate, "but I find I’m over-committed right now. However, I hope you’ll think of me in the future."
Responding to difficult people with patience and empathy (同感) can be rough, especially when you feel upset. But the moment you give up your need to control or be right, the other person will begin relaxing and start listening to you. The Greek philosopher Epictetus understood this when he said nearly 2,000 years ago, "If someone criticizes you, agree at once. Mention that if only the other person knew you well, there would be more to criticize than that!"
Real communication results from a spirit of respect for yourself and for the other person. The benefits can be amazing. [br] After the woman explained to him, the cab driver apologized to her for his rudeness.
选项
A、Y
B、N
C、NG
答案
B
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3490679.html
相关试题推荐
Manypeoplewronglybelievethatwhenpeoplereacholdage,theirfamiliesplace
Manypeoplewronglybelievethatwhenpeoplereacholdage,theirfamiliesplace
Manypeoplewronglybelievethatwhenpeoplereacholdage,theirfamiliesplace
Manypeoplewronglybelievethatwhenpeoplereacholdage,theirfamiliesplace
Manypeoplewronglybelievethatwhenpeoplereacholdage,theirfamiliesplace
Manypeoplewronglybelievethatwhenpeoplereacholdage,theirfamiliesplace
Manypeoplewronglybelievethatwhenpeoplereacholdage,theirfamiliesplace
Manypeoplewronglybelievethatwhenpeoplereacholdage,theirfamiliesplace
Manypeoplewronglybelievethatwhenpeoplereacholdage,theirfamiliesplace
Manypeoplewronglybelievethatwhenpeoplereacholdage,theirfamiliesplace
随机试题
INSINUATE:INTRODUCE::A、assert:stateB、infiltrate:enterC、foray:encroach
Working-classfamiliesintheUnitedStatesareusuallynuclear,andmanyst
Asurveywascarriedoutonchildren’sattitudestoviolenceontelevision,____
TheScienceofInterruptionsIn2000,Gl
()是国家最高行政机关国务院制定的有关国家行政管理的规范性法律文件的总称。A.宪
甲上市公司2016年1月1日持有乙公司30%的股权,对乙公司有重大影响,采用权益
男性,37岁。小腿部感染形成局部脓肿后又出现弛张热,需做血培养,最佳抽血时间为A
变电站基建工程设备厂内验收中的关键点见证主要内容包括审查供应商的生产体系及运行情
关于烧结砖,下列说法错误的是()。A:环境污染大B:施工款率低C:劳动强度大
2020年2月5日,王某开办单体药店,将甲医院工作的张某作为企业负责人申办《药品
最新回复
(
0
)