首页
登录
职称英语
[originaltext]M: Who do you think will service people better?W: Should be thos
[originaltext]M: Who do you think will service people better?W: Should be thos
游客
2024-02-27
18
管理
问题
M: Who do you think will service people better?
W: Should be those people who appear friendly in a job interview.
M: Not necessarily, just as it’s false to think that talkative people make better sales representatives than quieter, more thoughtful people.
W: But being friendly is very important to being a better service person.
M: You know in an employment interview, many people can be whomever they think you want for the job. Even if you’ve hired many, many people, you can be fooled. A true service personality is not something you can directly observe or quickly detect.
W: Then, who should be the people that you will hire?
M: Not all customer service jobs are the same. Someone at a discount store may share some characteristics with a man in a special service unit of a firm that constructs nuclear power plants. But people in both jobs will likely have distinct characteristics that make them ideally suited for one or the other position.
W: Then what kind of personality will be suited to a particular job?
M: Well, first you need to understand what the job truly requires.
W: How do you do that?
M: You analyze the job. Determine the fundamental skills it takes to perform it well.
W: What are some of these skills?
M: Such skills include: analytic, creative, computational, interpersonal, project management, conflict resolution, negotiating, and time management.
W: You mean I can identify some skills?
M: Yes. If you assign yourself the task, you can probably identify many of the true skills that lie within a particular job.
W: What is the advantage of it?
M: When you match a job’s skill characteristics to a person, you vastly increase the chances for a successful hire.
选项
A、How to acquire the necessary skill.
B、How to find a job of high salary.
C、How to design a reliable interview.
D、How to hire the type of service people you need.
答案
D
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3487025.html
相关试题推荐
[originaltext]AprilFool’sDayistraditionallyadaytoplaypracticaljok
[originaltext]AprilFool’sDayistraditionallyadaytoplaypracticaljok
[originaltext]AprilFool’sDayistraditionallyadaytoplaypracticaljok
[originaltext]AprilFool’sDayistraditionallyadaytoplaypracticaljok
[originaltext]Thequestforsuccessalwaysbeginswithatarget.AsYogiBe
[originaltext]Thequestforsuccessalwaysbeginswithatarget.AsYogiBe
[originaltext]W:Youlookworried,David.Anythingwrongwithyou?M:Oh,it’s
[originaltext]Actingissuchanover-crowdedprofessionthattheonlyadvic
[originaltext]Actingissuchanover-crowdedprofessionthattheonlyadvic
[originaltext]Man:Hello,Elizabeth.Howareyou?Woman:Fine,thanks.Man:Are
随机试题
IwasinmythirdyearofteachingcreativewritingatRalphMcKeeVocationa
[originaltext]DozensofchildrenataUtahelementaryschoolhadtheirlunc
1.Planningandmakingcalls2.OpeningacallA—IdentifyingyourselfC—Explaini
对有爆炸危险厂房的平面布置进行检查,主要检查有爆炸危险的甲、乙类生产部位和设备、
患者,女性,30岁,主诉有渐进性乏力,体重减轻,食欲减退,体检发现皮肤全青铜色,
在个人住房贷款业务中,商业银行的合作机构出现下列()情况,商业银行应暂停与相
夏普比率、特雷诺比率、詹森α与CAPM模型之间的关系是()。A.三种指数均以C
质量为m的物体自高H处水平抛出,运动中受到与速度一次方成正比的空气阻力R作用,R
某皮带运输通廊为钢平台结构,采用钢支架支承平台,固定支架未示出,钢材采用Q235
背景 某东北管道加压泵站扩建,新增两台离心式增压泵。两台增压泵安装属该扩建工程
最新回复
(
0
)