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[originaltext]M: I’m never going to that coffee house again!W: Why?What happen
[originaltext]M: I’m never going to that coffee house again!W: Why?What happen
游客
2024-02-26
30
管理
问题
M: I’m never going to that coffee house again!
W: Why?What happened?
M: It’s the third time in a week that I’ve had lousy service. I don’t expect five-star treatment,but I do expect service industry employees to be at least civil.
W: What happened this time?
M: I walked in and went up to the counter to place my order. The woman working there was talking to her friend,another customer. I stood there,clearly needing to be waited on and she couldn’t have cared less.
W: You mean she didn’t even acknowledge you?
M: Are you kidding?She didn’t stop talking for one second. When she finally took a breath,I told her my order. She gave me a dirty look and finally turned around to get my coffee. She practically threw it at me!
W: Well,maybe she was having a bad day. At least you got your coffee.
M: I got a cup of coffee,but not the kind I ordered. When I realized it,I went back to the counter and she was still talking to her friend. I interrupted her and told her that I got the wrong order. She had the chutzpah to try to tell me that I had made a mistake in telling her my order. Not only did she not take responsibility for her mistake,she tried to tell me that it was my fault!
W: That’s really infuriating. What are you going to do?
M: One good thing about her talking with her friend for so long is that I got her name. I’ll be calling the manager to Complain.
W: Aren’t you overreacting?
M: No,I’m not. She’s lucky I didn’t pour the coffee over her head!
选项
A、She gave him a dirty look and finally turned around to get his coffee.
B、She practically threw the coffee at him.
C、She gave him the wrong coffee.
D、She told him that he had made a mistake in telling her his order.
答案
D
解析
细节题。四个选项都是女服务员发出的动作,但是直到最后让他忍无可忍的是明明她给错了咖啡. 却非说是I had made a mistake in telling her my order. (我点咖啡时自己说错了。)这种推卸责任的态度让男士难以接受,连他的朋友也说That’s really infuriating。所以,相比较而言,还是选项D的内容更加让男士恼火。所以本题答案为D。
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