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  3. Evaluating employee performance is a key area of management skills. The chal

Evaluating employee performance is a key area of management skills. The chal

游客2024-02-25  24
问题     Evaluating employee performance is a key area of management skills. The challenge is to give the employees an accurate picture of their accomplishments, and of the areas in which they need to improve. Both are important: accomplishments because they give the employee a sense of pride in the work and a basis on which to build future achievements, and areas for improvement, because they give the employee some goal to reach for.
    Often, employees fear that the evaluation will be a negative experience. This fear alone can result in defensiveness and tension. The manager must take pains to lessen the employee’s fear and make the evaluation a participatory (参与的) event. An employee who contributes ideas to his or her evaluation will be much more likely to agree with the outcome and be willing to follow the suggestions.
    The employee appraisal system is to improve employee performance. While areas needing improvement must be reviewed, this should always be done in the spirit of discovering goals the employee can work toward. This holds true for reviewing successes as well. While praise for past achievements may be used as a reward, at the time of the evaluation, the primary reason to look at the
person’s success is to determine areas in which he or she can continue to excel.
    Perhaps the most effective way to make the evaluation a participatory event is to ask the employee to come prepared to the meeting. The employer and employee each should carefully review the job description prior to the evaluation meeting and should make notes on areas in which the employee had difficulty or has made a contribution. It is important that these notes be specific;" Does a good job" is not nearly as meaningful as "Increased productivity by 35% ".
    Both parties should also draw up a short list of goals for the employee to achieve during the next evaluation period. Ideally, these goals should build upon the known strengths and successes of the employee. However, areas needing improvement must also be addressed. [br] One way to make employees being evaluated relaxed is to ______.
选项 A、ask the employees to contribute ideas
B、serve biscuits and coffee at the meeting
C、make the mood of the meeting comfortable
D、focus only on the employees’ accomplishments
答案 A
解析 文章第二段中的最后两句话指出:老板应该努力缓解员工的恐惧心理，让员工来参与整个评估过程，这样他们就会对最后的结果没有异议，并愿意接受建议，因此应该选A)。B)和C)在文中都没有提及；D)与题意不符，也与整篇文章作者的主张不符，作者认为对员工的评价不能只提成绩，而不提有待提高的地方，文章的最后更强调了这一点(However，areas needing improvement must also be ad dressed．)。
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