首页
登录
职称英语
In recent yearn, Israeli consumers have grown more demanding as they’ve beco
In recent yearn, Israeli consumers have grown more demanding as they’ve beco
游客
2024-02-24
39
管理
问题
In recent yearn, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone ,one in ten citizens will go abroad.【S1】______to higher standards of service elsewhere. Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are【S2】______a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling【S3】______customers to "Have a nice day" has【S4】______on all over Israel. "Nobody wakes up in the morning and says, ’ Let’s be nicer, ’"says Itsik Cohen ,director of a consulting firm. "Nothing happens without competition."
Privatization, or the threat of it, is a motivation as well. Monopolies(垄断者)that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls" the revengeful(报复的)consumer. "When the government【S5】______up competition with Bezap, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, "People wanted to【S6】______for all the years of bad service. "The electric company, whose monopoly may be short-lived, has suddenly stopped requiting users to wait half a day for a repairman. Now, appointments are【S7】______to the half-hour. The【S8】______El A1 Airlines, which is already at auction(拍卖),has【S9】______its employees to emphasize service and is boasting about the results in an ad. campaign with the slogan, "You can feel the change in the air. "For the first time, praise【S10】______complaints on customer survey sheets.
A)disclosed B)exposed C)settling
D)setting E)opened F)scheduled
G)retained H)retrained I)restrained
J)graceless K)campaign L)outnumbers
M)revenge N)caught O)departing [br] 【S8】
选项
答案
J
解析
graceless 意为“不够优雅的,笨拙的”,原文的意思是"E1 A1 Airlines正处于将被拍卖的尴尬局面”,所以用graceless 来表示此含义。
转载请注明原文地址:https://tihaiku.com/zcyy/3479754.html
相关试题推荐
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Inrecentyears,moreandmoreforeignersareinvolvedintheteachingprogr
Inrecentyears,moreandmoreforeignersareinvolvedintheteachingprogr
Inrecentyears,moreandmoreforeignersareinvolvedintheteachingprogr
随机试题
ChineseCalligraphyCalligraphy,thewritingofchar
Scientistshaveknownhowtoharnessthelimitlesspowerofthesun.Theunderli
[originaltext]W:Hello!M:Goodevening.IsthatMrs.Philips?W:Yes,itis.M
混凝土入仓铺料采用斜层浇筑法时,斜层坡度不超过( )。 A、5° B、
脑室出血患者,现进行脑室引流,护理人员应重点观察A:脑室引流是否通畅 B:引流
人在每一瞬间,将心理活动选择了某些对象而忽略了另一些对象。这一特点指的是注意的(
《最高人民法院关于审理抢劫案件具体应用法律若干问题的解释》第3条规定:抢劫正在使
对新技术方案进行技术经济分析,通过分析、对比、论证、寻求最佳新技术方案。一般来说
根据《建设工程安全生产管理条例》,下列专项施工方案中,应当组织专家进行论证的有(
最新回复
(
0
)