首页
登录
职称英语
In recent yearn, Israeli consumers have grown more demanding as they’ve beco
In recent yearn, Israeli consumers have grown more demanding as they’ve beco
游客
2024-02-24
49
管理
问题
In recent yearn, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone ,one in ten citizens will go abroad.【S1】______to higher standards of service elsewhere. Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are【S2】______a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling【S3】______customers to "Have a nice day" has【S4】______on all over Israel. "Nobody wakes up in the morning and says, ’ Let’s be nicer, ’"says Itsik Cohen ,director of a consulting firm. "Nothing happens without competition."
Privatization, or the threat of it, is a motivation as well. Monopolies(垄断者)that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls" the revengeful(报复的)consumer. "When the government【S5】______up competition with Bezap, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, "People wanted to【S6】______for all the years of bad service. "The electric company, whose monopoly may be short-lived, has suddenly stopped requiting users to wait half a day for a repairman. Now, appointments are【S7】______to the half-hour. The【S8】______El A1 Airlines, which is already at auction(拍卖),has【S9】______its employees to emphasize service and is boasting about the results in an ad. campaign with the slogan, "You can feel the change in the air. "For the first time, praise【S10】______complaints on customer survey sheets.
A)disclosed B)exposed C)settling
D)setting E)opened F)scheduled
G)retained H)retrained I)restrained
J)graceless K)campaign L)outnumbers
M)revenge N)caught O)departing [br] 【S6】
选项
答案
M
解析
revenge 意为“替…报仇,复仇”,根据上下文的含义来看,原文是指人们想报复以色列多年的劣质服务。
转载请注明原文地址:https://tihaiku.com/zcyy/3479752.html
相关试题推荐
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Inrecentyears,moreandmoreforeignersareinvolvedintheteachingprogr
Inrecentyears,moreandmoreforeignersareinvolvedintheteachingprogr
Inrecentyears,moreandmoreforeignersareinvolvedintheteachingprogr
Inrecentyears,moreandmoreforeignersareinvolvedintheteachingprogr
随机试题
Accordingtothenews,ChechnyahasallofthefollowinggeographicfeaturesEXC
Hegottotherailwaystationinahurryonly(tell)______thatthetrainforLo
For$150,onecanbetreatedtothe______dinner,andovernightaccommodations
儿童系统性红斑狼疮需使用激素冲击治疗的是A.神经精神狼疮 B.严重的关节肿痛及
各种运输方式内外部的各个方面的构成和联系,就是( )。 A.运输系统
要求教师在组织幼儿进行身体锻炼活动时,合理安排以及注意调节幼儿身体和心理所承受的
从所给的四个选项中,选择最符合左侧图形规律的一项:
王先生投资某项目初始投人10000元,年利率10%,期限为一年,每季度付息一次,
下列可以对政府采购进行监督部门的有( )。A.财政部门 B.审计部门 C.
指出本项目环境影响评价重点。 1.给出运营期恶臭监测方案。 2.如果该工程污
最新回复
(
0
)