首页
登录
职称英语
In recent yearn, Israeli consumers have grown more demanding as they’ve beco
In recent yearn, Israeli consumers have grown more demanding as they’ve beco
游客
2024-02-24
9
管理
问题
In recent yearn, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone ,one in ten citizens will go abroad.【S1】______to higher standards of service elsewhere. Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are【S2】______a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling【S3】______customers to "Have a nice day" has【S4】______on all over Israel. "Nobody wakes up in the morning and says, ’ Let’s be nicer, ’"says Itsik Cohen ,director of a consulting firm. "Nothing happens without competition."
Privatization, or the threat of it, is a motivation as well. Monopolies(垄断者)that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls" the revengeful(报复的)consumer. "When the government【S5】______up competition with Bezap, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, "People wanted to【S6】______for all the years of bad service. "The electric company, whose monopoly may be short-lived, has suddenly stopped requiting users to wait half a day for a repairman. Now, appointments are【S7】______to the half-hour. The【S8】______El A1 Airlines, which is already at auction(拍卖),has【S9】______its employees to emphasize service and is boasting about the results in an ad. campaign with the slogan, "You can feel the change in the air. "For the first time, praise【S10】______complaints on customer survey sheets.
A)disclosed B)exposed C)settling
D)setting E)opened F)scheduled
G)retained H)retrained I)restrained
J)graceless K)campaign L)outnumbers
M)revenge N)caught O)departing [br] 【S6】
选项
答案
M
解析
revenge 意为“替…报仇,复仇”,根据上下文的含义来看,原文是指人们想报复以色列多年的劣质服务。
转载请注明原文地址:https://tihaiku.com/zcyy/3479752.html
相关试题推荐
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Inrecentyears,moreandmoreforeignersareinvolvedintheteachingprogr
Inrecentyears,moreandmoreforeignersareinvolvedintheteachingprogr
Inrecentyears,moreandmoreforeignersareinvolvedintheteachingprogr
Inrecentyears,moreandmoreforeignersareinvolvedintheteachingprogr
随机试题
[originaltext]Atthestartofeachschoolyear,millionsofparentsbuytheirc
Thedifferencebetweenaliquidandagasisobvious【C1】______theconditions
含有关节盘的关节是()A.肩关节 B.肘关节 C.髋关节 D.颞下颌关节
公共关系作为一种营销策略,主要推销()。A.产品和服务 B.技术和设备 C
实行特殊管理的药品不包括A.医药用毒性药品B.精神药品C.静脉输液D.麻醉药品E
A.新药B.首次在国内销售的药品C.非处方药D.医疗机构制剂E.中药不得在市场销
结脉与代脉,促脉的共同特点是A.脉率均小于五至 B.脉势上均充实有力 C.在
急性化脓性中耳炎的局部治疗方案,正确的是()A.鼓膜穿孔前可先用3%过氧化
下列企业经济活动产生的现金变动中,属于“投资活动产生的现金流量”的有()。
背景资料:某寒冷地区大型水闸工程共18孔,每孔净宽10.0m,闸墩高15
最新回复
(
0
)