首页
登录
职称英语
In recent yearn, Israeli consumers have grown more demanding as they’ve beco
In recent yearn, Israeli consumers have grown more demanding as they’ve beco
游客
2024-02-24
8
管理
问题
In recent yearn, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone ,one in ten citizens will go abroad.【S1】______to higher standards of service elsewhere. Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are【S2】______a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling【S3】______customers to "Have a nice day" has【S4】______on all over Israel. "Nobody wakes up in the morning and says, ’ Let’s be nicer, ’"says Itsik Cohen ,director of a consulting firm. "Nothing happens without competition."
Privatization, or the threat of it, is a motivation as well. Monopolies(垄断者)that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls" the revengeful(报复的)consumer. "When the government【S5】______up competition with Bezap, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, "People wanted to【S6】______for all the years of bad service. "The electric company, whose monopoly may be short-lived, has suddenly stopped requiting users to wait half a day for a repairman. Now, appointments are【S7】______to the half-hour. The【S8】______El A1 Airlines, which is already at auction(拍卖),has【S9】______its employees to emphasize service and is boasting about the results in an ad. campaign with the slogan, "You can feel the change in the air. "For the first time, praise【S10】______complaints on customer survey sheets.
A)disclosed B)exposed C)settling
D)setting E)opened F)scheduled
G)retained H)retrained I)restrained
J)graceless K)campaign L)outnumbers
M)revenge N)caught O)departing [br] 【S3】
选项
答案
O
解析
depart 意为“离开,起程”,原文的含义是:美国人与顾客分手告别的习惯。即将离去的顾客可以用departing customers来表示。
转载请注明原文地址:https://tihaiku.com/zcyy/3479749.html
相关试题推荐
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Inrecentyears,moreandmoreforeignersareinvolvedintheteachingprogr
Inrecentyears,moreandmoreforeignersareinvolvedintheteachingprogr
Inrecentyears,moreandmoreforeignersareinvolvedintheteachingprogr
Inrecentyears,moreandmoreforeignersareinvolvedintheteachingprogr
Inrecentyears,moreandmoreforeignersareinvolvedintheteachingprogr
Inrecentyears,moreandmoreforeignersareinvolvedintheteachingprogr
Inrecentyears,moreandmoreforeignersareinvolvedintheteachingprogr
随机试题
DougMorrellhadalreadyinstalledsolarpanelsonhishouseinCoopersville
Whenitcomestousingtechnologytopromoteeducation,theprevailingwisdo
[originaltext]M:WhenIsayIliveinSweden,peoplealwayswanttoknowabout
()是为了分层收集数据而设计的一类统计图表。A.分层法 B.调查表
黄金分割律
展览馆布置展品时,为了避免直接眩光,观看位置到窗口连线与到展品边缘连线的夹角应该
对高温作业环境的叙述,哪一项是错误的()A.工作地点的热辐射强度超过4.
高等教育心理学研究的最基本、最普遍的方法是()。A.观察法 B.实验
共用题干 LifeConnectedWithComputerAfter
杜绝“熊孩子”,从家长抓起 “工作人员管得多啊,不给吃东西,又不给孩子跑啊
最新回复
(
0
)