首页
登录
职称英语
Not too long ago, a guest checking out of our Polynesian Village resort at W
Not too long ago, a guest checking out of our Polynesian Village resort at W
游客
2024-02-24
26
管理
问题
Not too long ago, a guest checking out of our Polynesian Village resort at Walt Disney World was asked how she enjoyed her visit. She tell the front-desk clerk she had had a wonderful【S1】______, but was heartbroken about losing several rolls of Kodacolor film she had not yet【S2】______. She was particularly upset over the loss of the pictures she had shot at our Polynesian Luau, as this was a memory she【S3】______treasured.
Now, please【S4】______that we have no written service【S5】______covering lost luau snapshots.【S6】______, the hostess at the front desk understood Disney’s philosophy of【S7】______our guests. She asked the woman to leave her a couple of rolls of fresh film, promising she would take care of the rest.
Two weeks later, this guest received a package at her home. In it were photos of the entire cast of our luau show, personally autographed by each performer. There were also【S8】______of the parade and fireworks in the theme park, taken by the front-desk【S9】______on her own time, after work. I happen to know this story because this guest wrote us a letter. She said that never in her life had she received such compassionate【S10】______from any business establishment. Heroic service does not come from policy manuals. It comes from people who care--and from a culture that encourages and models that attitude.
A.abandon B.prospect C.vacation D.especially
E.standards F.developed G.understand H.fortunately
I.qualify J.access K.desperate L.hostess
M.service N.caring for O.photos [br] 【S5】
选项
答案
standards
解析
意思是“我们没有书面的服务标准或规定”。
转载请注明原文地址:https://tihaiku.com/zcyy/3478525.html
相关试题推荐
[originaltext]Iamlivinginasmallvillageinthecountry.MywifeandI
[originaltext]Iamlivinginasmallvillageinthecountry.MywifeandI
[originaltext]Iamlivinginasmallvillageinthecountry.MywifeandI
Nottoolongago,aguestcheckingoutofourPolynesianVillageresortatW
Nottoolongago,aguestcheckingoutofourPolynesianVillageresortatW
Nottoolongago,aguestcheckingoutofourPolynesianVillageresortatW
Nottoolongago,aguestcheckingoutofourPolynesianVillageresortatW
[originaltext]Villagesindevelopingcountriesoftenlackmanythings.Book
[originaltext]Villagesindevelopingcountriesoftenlackmanythings.Book
Theviewoveravalleyofatinyvillagewiththatched(草盖的)roofcottagesaro
随机试题
[originaltext]Problemsarealwaysencounteredinone’slifetobefacedand
根据《公路工程施工监理规范》(JTGG10-2016),监理机构应审查施工
肾盂肾炎可表现为()。A.尿红细胞管型 B.尿沉渣有大量变形红细胞 C.两
以下关于生产经营单位的主要负责人的职责的说法中,不正确的是()A.建立、健全本单
国际单位制中电流的单位为()。A.安培 B.千安 C.毫安 D.微安
A.少气懒言,倦怠乏力,头目眩晕 B.二便失禁,骨瘦痿厥,遗精 C.头痛眩晕
以下哪项不是二尖瓣球囊成形术的适应证A.重度二尖瓣狭窄,心功能Ⅲ级 B.外科分
(2016年真题)根据《药品注册管理办法》,下列药品批准文号格式符合规定的是A.
(2019年真题)关于统计指标及其类型的说法,正确的有()。A.统计指标可
《建设工程安全生产管理条例》第14条第2款规定,工程监理单位在实施监理过程中,发
最新回复
(
0
)