首页
登录
职称英语
Not too long ago, a guest checking out of our Polynesian Village resort at W
Not too long ago, a guest checking out of our Polynesian Village resort at W
游客
2024-02-24
50
管理
问题
Not too long ago, a guest checking out of our Polynesian Village resort at Walt Disney World was asked how she enjoyed her visit. She tell the front-desk clerk she had had a wonderful【S1】______, but was heartbroken about losing several rolls of Kodacolor film she had not yet【S2】______. She was particularly upset over the loss of the pictures she had shot at our Polynesian Luau, as this was a memory she【S3】______treasured.
Now, please【S4】______that we have no written service【S5】______covering lost luau snapshots.【S6】______, the hostess at the front desk understood Disney’s philosophy of【S7】______our guests. She asked the woman to leave her a couple of rolls of fresh film, promising she would take care of the rest.
Two weeks later, this guest received a package at her home. In it were photos of the entire cast of our luau show, personally autographed by each performer. There were also【S8】______of the parade and fireworks in the theme park, taken by the front-desk【S9】______on her own time, after work. I happen to know this story because this guest wrote us a letter. She said that never in her life had she received such compassionate【S10】______from any business establishment. Heroic service does not come from policy manuals. It comes from people who care--and from a culture that encourages and models that attitude.
A.abandon B.prospect C.vacation D.especially
E.standards F.developed G.understand H.fortunately
I.qualify J.access K.desperate L.hostess
M.service N.caring for O.photos [br] 【S5】
选项
答案
standards
解析
意思是“我们没有书面的服务标准或规定”。
转载请注明原文地址:https://tihaiku.com/zcyy/3478525.html
相关试题推荐
[originaltext]Iamlivinginasmallvillageinthecountry.MywifeandI
[originaltext]Iamlivinginasmallvillageinthecountry.MywifeandI
[originaltext]Iamlivinginasmallvillageinthecountry.MywifeandI
Nottoolongago,aguestcheckingoutofourPolynesianVillageresortatW
Nottoolongago,aguestcheckingoutofourPolynesianVillageresortatW
Nottoolongago,aguestcheckingoutofourPolynesianVillageresortatW
Nottoolongago,aguestcheckingoutofourPolynesianVillageresortatW
[originaltext]Villagesindevelopingcountriesoftenlackmanythings.Book
[originaltext]Villagesindevelopingcountriesoftenlackmanythings.Book
Theviewoveravalleyofatinyvillagewiththatched(草盖的)roofcottagesaro
随机试题
Theyusedtoquarrelalot,butnowtheyarecompletely______witheachother.A、r
套期保值的效果主要是由()决定的。A、基差的变化B、套期的期限C、现货和期货商品相匹配的程度D、现货和期货市场上价格的波动程度A无论价格上涨还是
WhywerethereprotestsinBritainagainstIran?[br][originaltext]TheBr
印象管理是指我们有意地控制和管理别人对自己形成印象的过程,也叫做()。A.印象
某煤矿3203工作面回风巷南侧为相邻工作面采空区,两者之间留有宽度为30m的煤柱
A.银翘散 B.羚角钩藤汤 C.琥珀抱龙丸 D.玉枢丹合保和丸 E.黄连
财政发生赤字的时候,其弥补方式有() Ⅰ.发行国债Ⅱ.增加税收Ⅲ.增发货币Ⅳ.
下列属于经济指标中的先行性指标的包括()。 ①利率水平 ②国内生产总值
下列关于六味地黄丸说法错误的是A.有滋补肝肾的功用 B.主要用于肝肾阴虚之证
人口密度是单位面积土地上居住的人口数,踏实表示世界各地人口的密集程度的指标.但人
最新回复
(
0
)