[originaltext]W: Hello. Mr. Summerfield. How are you today?M: Very well. Thank

游客2024-02-17  22

问题  
W: Hello. Mr. Summerfield. How are you today?
M: Very well. Thank you, Ms. Green.
W: What can I do for you?
M: Well, unfortunately, there is a problem with the order we received from you yesterday. It seems we’ve not received the right quantity of manuals to support the telephone system.
W: Oh, dear, that’s bad news. I’m very sorry to hear that, and you don’t know how many packs are without manuals?
M:No, because we haven’t opened every pack. But in several of those that have been opened there are none, no manuals.
W: I’m very sorry about this inconvenience, Mr. Summerfield. We’ll send out the manuals this afternoon by express mail entirely at our cost, and the manuals should arrive tomorrow or the day after at the latest.
M: All of them, right?
W: Yes. It maybe that some have them already, but we cannot be sure. So the best thing is to send out the manual for every pack.
M: Yes. Yes, I see. That would be great.
W: Please accept our apologies for this mix-up. I assure you we will do everything possible to find out why the mistake happened.
M: Right. Thanks for your swift action.
W: Not at all. Thank you and goodbye for now. Do call if there is anything else.
M: All right. Thank you. Goodbye, Ms. Green.
W: Goodbye.

Questions:
What problems are the speakers discussing?
What does the woman promise to do?
What does the man think of the solution?

选项 A、Send a service engineer to do the repairs.
B、Consult her boss about the best solution.
C、Pass the man’s order to the right person.
D、Solve the problem at her company’s cost.

答案 D

解析 细节题。本题询问女士承诺做什么。根据原文可知。女士说我们今天下午通过快递把手册寄过去,并承担所有费用,故选D。
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