2. 职称英语
  3. For this part, you are allowed thirty minutes to write a letter of complaint. Yo

For this part, you are allowed thirty minutes to write a letter of complaint. Yo

游客2024-02-16  21
问题 For this part, you are allowed thirty minutes to write a letter of complaint. You should write at least 120 words based on the following situation given below in Chinese:
    你到书店买书，对书店导购员的服务态度不满意；你写信给书店经理投诉。
选项
答案                     A Letter of Complaint
                                                               10th January, 2007
Dear Sir or Madam,
    My name is Wang Tao, a regular customer of your bookstore. I’m writing you the letter about the service I received at your store.
    Last Sunday, I went to your store for a book for the CET-4, which was urgently needed. I needed your shop-assistants’ help to find the book. But I found that they were chatting together happily. I asked them to help me, but the only reply I got was "Over there!", and then the conversation was on. I searched for a long time, failing to find what I wanted, which made me very disappointed and unhappy.
    As you know, there are more and more bookstores in the city and the customers have more choices when deciding where to buy the books they want, so better service can give the stores an advantage to attract more customers. If the problem of service at your bookstore could not be solved, you would lose more and more customers. Thank you for your time and attention.
                                                                 Sincerely yours,
                                                                    Wang Tao
解析     该题目属于“应用型”作文。针对应用类作文，考生应特别注意书信的格式并根据提供的信息，完成信件的写作。投诉信通常由以下三部分组成：
    1．表明自己的身份和写信的目的；
    2．说明投诉原因和具体内容；
    3．提出自己的建议。
应用型投诉信仿写模式：
                                                                           日期
    My name is ..., a regular customer of your good bookshop (表明身份) ... I venture to write you a letter to complain about (写信目的)....
    Last week, I went to buy a book at your bookshop ... (遭遇到的令人不满意的服务).
    I suggest that (提出你的建议)  ....  Thank you for your time and attention. (礼貌结尾)
                                                        Sincerely yours,(结尾谦称)
                                                                        签名
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