首页
登录
职称英语
[originaltext]W: Mr. Hiller. Is the number of complaints increasing or decreasi
[originaltext]W: Mr. Hiller. Is the number of complaints increasing or decreasi
游客
2024-02-07
60
管理
问题
W: Mr. Hiller. Is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’ t think so. It’ s probably due to poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 percent of the complaints about travel agencies are justified. In other areas, investigation of about 50 percent of the complaints reveals some kind of business malpractice, but overall about 30 percent of the complaints are due to misunderstandings on the part of the consumer; The rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you. Mr. Hiller.
M: My pleasure.
Questions 9 to 12 are based on the conversation you have just heard.
9. Why did the number of complaints decrease last year according to the man?
10. What do customers complain about most often?
11. What does the man say about complaints about travel agency?
12. How long does it take the man to complete an investigation of a complaint?
选项
A、Electrical appliances.
B、Travel agencies.
C、Photographic and sound equipment.
D、Clothing.
答案
A
解析
信息明示题。女士问客户投诉最多的是什么,男士回答Electrical appliances,即电器,故选A。在听到most这个词时,应该特别注意,语义突出处常为考点,符合听到什么选什么的原则。
转载请注明原文地址:https://tihaiku.com/zcyy/3429200.html
相关试题推荐
[originaltext]Manystudentstodaydisplayaworryingtendencytochooseuni
[originaltext]Manystudentstodaydisplayaworryingtendencytochooseuni
[originaltext]Thoseofuswhoeducateourchildrenathomearenotinterest
[originaltext]Thoseofuswhoeducateourchildrenathomearenotinterest
[originaltext]Itiswhatfaileddietershavelongsuspected:Fatpeoplerea
[originaltext]W:Excuseme,Professor.Ihaveaquestion.I’mworriedaboutmy
[originaltext]W:John,youlookterrific.Areyouworkingoutrecently?Yousur
[originaltext]W:John,youlookterrific.Areyouworkingoutrecently?Yousur
[originaltext]M:Ihearyouhaverentanewhouse.Sowhat’sitlikehavingar
[originaltext]M:Ihearyouhaverentanewhouse.Sowhat’sitlikehavingar
随机试题
[audioFiles]audio_eusm_j58_001(20082)[/audioFiles]A、Shedoesn’tlikestandings
TheUseofChildren’sLiteratureinEnglishTeachingI.Acase:the【T1】______in
[originaltext]M:Lily,let’stakeavacation!W:George,howcanwe?Vacations
发生火警时,湿式系统管网上的闭式洒水喷头中的热敏感元件受热爆破自动喷水湿式报警阀
人体必需氨基酸是()A.亮氨酸、甘氨酸 B.苯丙氨酸、丙氨酸 C.蛋氨
某银行2021年4月购买了A公司800万元人民币的应收账款,这属于()业务
(2017年真题)基金销售人员在陈述所推荐基金或同一基金管理人管理的其他基金的过
人在每一瞬间,将心理活动选择了某些对象而忽略了另一些对象。这一特点指的是注意的(
关于不纯正不作为犯的罪过形式,下列哪一选项是正确的?()A.只能是故意 B.
银行承兑汇票的承兑银行,应当按照票面金额向出票人收取()的手续费。A:千分之一
最新回复
(
0
)