首页
登录
职称英语
When a consumer finds that an item she or he bought is faulty or does not li
When a consumer finds that an item she or he bought is faulty or does not li
游客
2024-02-05
1
管理
问题
When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s【B1】_____ for it, the first step is to present the guarantee at the store of purchase. In most cases, this action will【B2】_____ results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her【B3】_____, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor,【B4】_____ he or she has a just claim. Consumers should complain in【B5】_____, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can【B6】_____ what is wrong with the item in【B7】_____. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong,【B8】_____ by making general statements. The store manager may advise the consumer to write to the manufacturer. If so, the【B9】_____ should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can【B10】_____ to take the seller to court or report the seller to a private or public organization responsible for protecting consumers’ rights. [br] 【B1】
When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s (1) claim for it, the first step is to present the guarantee at the store of purchase. In most cases, this action will (2) produce results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her (3) complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, (4) assuming he or she has a just claim. Consumers should complain in (5) whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can (6) demonstrate what is wrong with the item in (7) question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, (8) rather than by making general statements. The store manager may advise the consumer to write to the manufacturer. If so, the (9) consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can (10) threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers’ rights.
选项
答案
claim
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3424068.html
相关试题推荐
Whenaconsumerfindsthatanitemsheorheboughtisfaultyordoesnot【B1
Whenaconsumerfindsthatanitemsheorheboughtisfaultyordoesnot【B1
Whenaconsumerfindsthatanitemsheorheboughtisfaultyordoesnot【B1
Whenaconsumerfindsthatanitemsheorheboughtisfaultyordoesnot【B1
Whenaconsumerfindsthatanitemsheorheboughtisfaultyordoesnot【B1
Whenaconsumerfindsthatanitemsheorheboughtisfaultyordoesnot【B1
Complainingaboutfaultygoodsorbadserviceisnevereasy.Ifsomethingyo
Complainingaboutfaultygoodsorbadserviceisnevereasy.Ifsomethingyo
Complainingaboutfaultygoodsorbadserviceisnevereasy.Ifsomethingyo
Complainingaboutfaultygoodsorbadserviceisnevereasy.Ifsomethingyo
随机试题
Thegreatship,Titanic,sailedforNewYorkfromSouthamptononApril10th,
[originaltext]M:Wouldyouliketogototheconcertthisevening?W:I’dlike
【B1】[br]【B11】A、tobeunderstoodB、understandingC、tounderstandD、beingunders
为了对准则制定工作提供组织保障,财政部设立( ),负责审议准则制定计划,指导准则
“我们宣告,由于一种新的美感,世界变得更加光辉壮丽了。这种美是速度的美。一辆快速
A.水分B.溶化性C.均匀度D.外观性状E.崩解时限颗粒剂需要进行的特殊检查为
A.死亡后1~3小时出现 B.死亡后2~4小时出现 C.死亡后6~8小时出现
2012年,某省规模以上工业增加值10875亿元,比上年增长7.1%,月度增速从
人在每一瞬间,将心理活动选择了某些对象而忽略了另一些对象。这一特点指的是注意的(
下列情形中,用人单位可以解除劳动合同的是()。A.职工患病,在规定的医疗期
最新回复
(
0
)